Troubleshooting Guide

our jumbo size presents a great advantage
in this regard compared to other alternatives.
Since the program oers Silestone® per square
foot, customers should expect a seam at each
corner. Additional charges will occur when no
seams are requested from customers due to
the waste factor and oversized pieces. Contact
your local store for more information.
34. What is used to assemble and glue
pieces together at seam location?
Each Silestone® colour requires a specific
colour-match epoxy glue to assure the best
look possible. Home Depot fabricators do
not use silicone.
About Dekton®
1. What is Dekton®?
Dekton® is an ultracompact surface, a dierent
and unique category of material. It is made
up of a sophisticated mixture of inorganic
minerals & pigments. Each colour has its own
recipe.
2. Does Dekton® contain any resin?
No. Dekton® does not contain any resin nor
organic components. It’s 100% inorganic.
3. What is the exact composition of the
material?
Different formulas are used to manufacture
Dekton®, depending on the type of product
that is wanted to obtain. Therefore, the final
chemical composition could vary, without
affecting its physical or chemical properties.
An average of Dekton®’s chemical composition
is the following: aluminum silica, amorphous
silica, crystalline silica, zircon (dierent stones
and minerals) and inorganic pigments.
4. What differentiates Dekton® from
other ceramic or porcelanic surfaces?
The composition of the material is completely
different since it contains raw materials
incorporated in the manufacturing processes
of quartz and glass. In addition, the technology
used for its manufacture is unique: the so called
technology TSP. This technology sinters the
mineral particles connecting them, changing
and compacting its internal structure. In
addition, Dekton's pressing is done by the only
press in the world designed for 25000 tons,
exclusive to Cosentino, which makes it possible
to obtain large ultracompact surfaces.
5. What differentiates Dekton® from
Silestone®?
Everything, in its composition and in its
manufacture. Dekton® does not contain resin
and the percentage of quartz is very slight
(11% maximum) and its manufacturing process
is completely dierent, as seen above.
6. When was Dekton® launched?
Do we already have enough experience
to see its performance over time?
Dekton® was created in 2013, and sold at
Home Depot in 2017. Our sales volume in
multiple locations and applications supports
its experience with performance over time.
7. Does Dekton® stain?
If Silestone® is a stain resistant material.
Dekton® goes a step beyond. With a coefficient
of porosity of 0.003, its resistance to the
staining is unbeatable. Dekton has the same
porosity level as glass.
8. Does Dekton® resist high temperatures?
And thermal shock?
Dekton® resists up to 300 degrees Celsius,
meaning it is resistant to everything coming
out from a kitchen. Also, it resists to thermal
shock.
9. Does it get scratched?
Dekton® can only easily get scratched by
another Dekton®, another ceramic product
or diamond. Than being said, the X-Gloss
series is more susceptible to geing a certain
hairline patina that can be seen under a
certain angle only (think of black cars).
These are caused by the misuse of the
surface. The mae finish Dekton colours
are the most scratch resistant currently
available on the market.
10. Does Dekton® resist acids?
Yes. Dekton® resists to all kinds of acids.
11. Does Dekton® resist chemical
products?
Yes. Dekton® resists all chemical products
used for cleaning/maintenance.
12. Which product do you recommend to
clean & maintain my Dekton® top?
Dekton® is really easy to clean and does not
need any specific maintenance. Water with
regular soap, like Dawn, with a microfiber
cloth is enough. In case of dicult stains,
use rubbing alcohol.
13. Is Dekton® applicable outdoors?
Yes. Dekton® is applicable outdoors (exterior
kitchen, barbecue, table, etc.) thanks to its
resistance to ultraviolet light, frost and thaw.
14. What are the different available
finishes?
Ultra mae, Ultratextured (dierent textures
available: wood, slate…) & X-Gloss (ultra-
polished). Each Dekton colour has its own
finish and is not available with another finish.
15. Do I always need to miter Dekton®?
No. Dekton® can be worked and installed in
2 cm. Some Dekton® colours come also in
full body. Other colours may not be 100%
through the product (ex.: Kairos). Ask your
local Home Depot designer as mitre options
vary by region.
16. What is the actual size of a Dekton®
slab?
The maximum size of Dekton is 54'' x 124''.
The product is 3/4'' thick.
17. How many years does Cosentino®
guarantee this Surface?
25-year transferable warranty against
material defect.
18. How many colours exist in the current
Dekton® portfolio?
The Home Depot program presents the 18
best sellers but over 60 colours are available.
Contact your local store for more information,
pricing and availability.
19. How many price groups exist?
4 price groups.
20. I do not understand the differences
between price groups. What makes a
colour more expensive than another?
The cost of the raw materials needed to
obtain the colour in the production process.
For example, the white colours are more
expensive to produce compared to the black
colours. The polished ones add two more
steps to the chain: