User's Manual

User’s Guide
Document #40171-120 Rev. AX1 9
Verifying the Connection to the Printer
1. Verify that both the print server and the printer are powered on and
ready, and that a USB cable is properly connected between the print
server and printer.
2. Print a test page by pressing the Test button once. If the connection
is good, a test page will print on the printer. If nothing prints out,
make sure that the USB cable is properly connected, your printer is
on line, and that no error conditions exist with the printer (off line,
paper jam, out of toner, etc.).
If none of the above suggestions work, refer to the troubleshooting tips in
this User’s Guide. For additional troubleshooting tips, refer to the
troubleshooting section in the PocketPro USB Administrator’s Guide
(provided in PDF format on the TROY PocketPro USB Installation
CD), or contact TROY Technical Support at [phone], or visit the
TROY web site at
http://www.troygroup.com, or send an e-mail to
[e-mail] for assistance. Customers outside the
United States, call [phone]. European customers, call +49 (0)
7032-9454-21, or send an e-mail to
[e-mail] for assistance.
NOTE: Before attempting to print, it is very important to verify the
connection between the print server and printer. If this connection is
not working, you will not be able to print!
NOTE: The test pa
g
e will onl
y
work with printers that can directl
y
print PCL, PostScript, or text. It will not work with some "Windows"
printers like the HP DeskJet 820 (which performs the ima
g
e
rasterization in the PC), nor will it work with HP-GL/2 or RTL
plotters (unless the PostScript option is installed). For such devices,
you must print a
j
ob from an appropriate application pro
g
ram in
order to test the print server-to-printer connection.