User's Manual
Troubleshooting
The first step in troubleshooting is to make sure that you have a valid E-mail con-
nection on both the sending PC and the receiving print server. Try sending an E-
mail message from the PC to a user at the remote site who can receive mail via the
POP3 server. If this does not work, there may be an E-mail configuration prob-
lem on the PC, on the local E-mail server, or on the remote POP3 server. Double
check to make sure that the E-mail parameters that you configured on the PC and
on the remote print server match those that are configured on the E-mail servers.
If you get an SMTP error when using a WINSOCK connection, you may need to
configure the hosts file on your Windows system. To do this create a file named
HOSTS in the \WINDOWS\SYSTEM directory (or edit this file if it already
exists) and add an entry for your mail server similar to the following using the
DOS editor (substitute the actual IP address and name of your SMTP mail serv-
er):
192.189.207.222 mail.troy.com
If you can print small files OK but are having trouble printing large files, the
problem may be in the E-mail system. Some E-Mail systems have difficulties
printing files that are larger than about 400KB in length. To verify this, try send-
ing the large file as an attachment to an E-mail message. If the file does not reach
its destination intact, then the problem is with the E-Mail system. The problem
can be fixed by using the PrintraNet Partial E-mail Printing option.
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