User Instruction Manual Watch Kit Model # HC100KW Pendant Kit Model # HC100KP
Congratulations on purchasing your new SilverCareTM 7-in-1 Personal Daily-Living Assistant! Before using this system for the first time, please read FCC Important Safety Compliance on page 54 of User Guide. PLEASE READ THIS USER INSTRUCTION MANUAL COMPLETELY AND THOROUGHLY TO ENSURE PROPER SET-UP AND OPERATION, AND SAVE IT FOR FUTURE REFERENCE.
Table of Contents SECTION 1 Getting To Know Your SilverCareTM System Welcome Intended Use Getting Started Package Contents Base Console Layout Watch Layout Functions Overview Page 5 Page 6 Page 6 Page 8 Page 9 Page 11 Page 12 SECTION 2 Setting Up Your SilverCareTM System Connect Battery Pack For First Use Base Console Initial Setup System Initial Setup Set Date Set Time Set User Data Add SilverCareTM Watch (PDLA) Enter Priority Help Names Enter Priority Help Numbers Enable Home & Away Contact Add SilverLi
SECTION 3 Operating Your SilverCareTM System Digital Timepiece Emergency Calling From Watch Emergency Calling From Base Console Priority Help Calling Hands-Free, Incoming Calls Paging Your SilverCareTM Watch Medication & Event Reminders Home & Away Notification Wireless Remote On/Off Switch ICE (In Case of Emergency) Data Page 42 Page 42 Page 43 Page 43 Page 44 Page 45 Page 45 Page 46 Page 46 Page 47 SECTION 4 Checking Your SilverCareTM System Testing 911 and Priority Help Calling Troubleshooting, Display
SECTION 1: Getting To Know Your SilverCareTM WELCOME Thank you for selecting the SilverCareTM 7-in-1 Personal Daily-Living Assistant. Whether you have chosen the Pendant-Watch or Wrist-Watch, you have purchased the most sophisticated and dependable multifunction system available.
system was designed to function as a two-way communication tool, providing coverage in an averagesized home, up to 100 feet in radius normal operating circumstances. This range typically covers you inside your home, garage, front and back yards. Since SilverCare is NOT a cell phone, features like 911 will not work outside of the operating range, but the ICE button and Reminders continue to function while you are away from home.
PACKAGE CONTENTS Your SilverCareTM Package contains the following items: User Manual PC Set-Up Guide QuickStart Guide 7
BASE CONSOLE LAYOUT & DISPLAY SCREEN AC Adapter Battery Indicator Volume MENU OK 8
WATCH LAYOUT 6 7 8 5A & B 9 1 4 10 2 3 Description No. Description 1 911 Button 6 Watch Display Screen 2 Priority Help Button (PERS) 7 Microphone No.
SILVERCARETM 7-in-1 FUNCTION SUMMARY Digital Watch The waterproof Wrist-Watch and Pendant-Watch function as a stylish timepiece. Priority Help, Voice Caller Clear, two-way voice communication with Emergency Operators, family or neighbors with the press of the “Priority Help” button on Watch or Base Console Dedicated 911 Convenient and effective in urgent situations, like a fire, break-in, sudden illness or fall. Reach a 911 Operator by pressing “911” button on Watch or Base Console.
SECTION TWO Setting Up Your SilverCareTM System (Using Base Console ) CONNECT BATTERY PACK FOR FIRST USE • Remove both screws from door of battery compartment • Lift battery compartment door located on bottom of Base Console, by placing finger or thumb under notch provided • Firmly connect NiMH battery pack wires into connectors, paying careful attention to connecting with proper polarity • Snap battery compartment door back into place, replace screws, and the base is ready to set-up Figure 1 Figure 2
Initially this User Instruction Manual may seem to be overwhelming, but the system set-up is actually quite simple, using primarily two buttons: • MENU Button (left of screen) scrolls through menu • OK Button (right of screen) accepts data and moves back to menu • By pressing “MENU” button instead of “OK” button when cursor points to “EXIT,” the system will return to previous Menu screen NOTE: To ensure your system continues to function properly in case of power failures, you must connect the rechargeable b
CONNECTING THE BASE CONSOLE STEP 1 CONNECT THE ANTENNA Screw the antenna (supplied) to the back of the Base Console as shown above CONNECT TELEPHONE CORD Connect one end of telephone line cord (provided) into telephone wall jack and other end into appropriate jack on back of Base Console marked “LINE” CONNECT AC ADAPTER Connect the AC adapter to the back of the Base Console, and then plug Power Adapter into electrical outlet Line Phone Antenna DISPLAY Screen will read: SilverCare 12:00 PM Fri Jan 1 201
NOTE: Use only the AC power adapter supplied with this system. Power adapters are intended to be correctly oriented in a vertical or floor mount position, not to hold the plug in place if plugged into an under-the-table/cabinet outlet. IMPORTANT SET-UP OPTION: We have provided a CD for easy and quick Set-Up of the SilverCare system using a personal computer. If you prefer to use the CD method instead of manually setting up your system using the Base Console, please skip this entire SetUp section.
INITIAL SET-UP SYSTEM SET-UP Press OK Button to begin set-up process DISPLAY Screen will read: Initial Setup Reminder ICE Base Setting STEP 2 SET DATE Press OK Button (right side) DISPLAY Screen will read: Date/Time User Name 1 User Name 2 User Name 3 Press OK Button again to set date/time DISPLAY Screen will read: Date Time Exit 15
IMPORTANT: The two primary buttons needed to program the system are the “MENU” button to the left of the Base Console screen, which scrolls through list of menu options, and the “OK” button to the right of the Display Screen, which you press to accept your selection, and to enter your data. Press OK Button to enter DATE set-up mode DISPLAY Screen will read: Date: MM/DD/YY 01/01/01 EXIT Left/Right: Vol-/+ OK Flip open keypad cover to expose keypad by pressing and releasing on it in the upper left corner.
STEP 3 SET TIME DISPLAY Screen will read: Date Time Exit Press OK Button to enter TIME set-up mode DISPLAY Screen will read: Time: HH:MM AM/PM 01:00 PM EXIT Left/Right: Vol-/+ OK Using numbers on the keypad, enter current time (menu will advance automatically from hour to minute mode). Press ANY key on the keypad to move from AM to PM. When current time has been set, press OK button to accept your entry and move to next screen.
STEP 4 SET USER DATA Display Screen will read: Date/Time User Name 1 User Name 2 User Name 3 Press OK to enter USER NAME set-up mode for User #1 DISPLAY Screen will read: User Name 1 Name Recording Add/Remove Watch Exit Press OK Button to enter USER NAME #1 set-up DISPLAY Screen will read: Enter Name EXIT Left/Right: Vol-/+ OK Using the keypad, enter the number keys with the corresponding letters of your name, pausing for each letter until the cursor moves to the next position.
Keypad Layout 1 .,@: 4 2 3 ABC 5 GHI 7 JKL 8 PQRS * DEF 6 MNO 9 TUV 0 WXYZ # Del Example: • For the name JOE, press “5” key once, pause. • Press ”6” key 3 times in rapid succession, pause. • Press “3” key twice in rapid succession. Press OK Button to accept your entry and exit User Name #1 set-up mode DISPLAY Screen will read: JOE Name Recording Add/Remove Watch Exit Now is the time to record your personalized message for User #1.
Press the OK button once again to enter the recording mode. DISPLAY Screen will read: Record Say your name after pressing REC EXIT REC OK button is same as REC Button. Press it once again to record, as indicated on DISPLAY screen. You will have 5 seconds to record, then press the OK/Record button to end your name recording, bringing you to this screen: Record Name Recording SAVED OK Press OK button to leave this screen.
OK button is the same as PLAY Button. Press OK/PLAY button to begin playback. If you are satisfied with recording there is no need to do anything. Screen will move on to MENU after playing recording. DISPLAY Screen will read: Record Playback Delete Recording Exit If you prefer to redo your recording, repeat the previous steps for recording name.
To add your Watch to system, press OK button. You will see this screen: Add to System Exit Hold SilverCare Watch to begin the activation process. Press the OK button on Base Console once again and follow instructions on DISPLAY Screen: Press ICE & LITE Switch Buttons on Watch/Pendant simultaneously Within a few seconds of pressing the buttons simultaneously the Base Console will say: New Watch/Pendant Added.
Screen will read: Joe Name Recording Add/Remove Watch Exit Press the OK button one more time to proceed. NOTE: You now have the opportunity to add another User (or Watch or Pendant) OR you may move to the next step to set PRIORITY HELP names and numbers for your system. To add new Users, please repeat Step 4 and Step 5, as indicated on pages 18 – 23.You can always return to this set-up mode at a future date to add new Users.
Remember to consider both home and mobile numbers of loved ones and neighbors when choosing Priority Help list. Keep in mind that your 911 button is separate. STEP 6 ENTER PRIORITY HELP NAME(S) To begin PRIORITY HELP Set-Up, please press MENU button and continue scrolling past User Names 2 through 4 (from our example), until the cursor is pointed to PRIORITY HELP. User Name 4 Priority Help Add SilverLite Exit Press OK button to add your first personal PRIORITY HELP contact number.
Press OK button to enter name. Enter Name l EXIT Left/Right: Vol-/+ OK Open the keypad door. Using keypad, enter number key that corresponds with the letters of your name, pausing for each letter, until the cursor moves to the next position. Example: • For the name SUE, press “7” key 4 times in rapid succession for “S” • Pause. • Press ”8” key 2 times in rapid succession for “U • Pause. • Press “3” key twice in rapid succession for “E.” To add space between words (like SUE CELL) press ZERO key twice.
Press OK button to enter phone number using keypad: Enter Number l EXIT (Backspace:Vol- ) OK Enter phone number exactly as you would dial it from your home phone (with or without “1,” or area code). No dashes are needed. Press OK button to accept number entry. Use the VOLUME Bar (to the right of the red 911 button) to backspace if you have entered a number in error. At this time, press MENU button twice, moving past Enable Home/Away and Delete Contact, moving cursor to EXIT. Press OK.
STEP 8 ENABLE & DISABLE HOME/AWAY CONTACTS At this time we recommend you re-enter the PRIORITY HELP section to assign one of your contacts as your Home/Away contact. This number will be auto-dialed when you press the HOME/AWAY button on your Base Console, to notify a loved one or neighbor that you have left or returned safely to your home. To re-enter PRIORITY HELP, press the MENU button to scroll past the “Add SilverLite” and “EXIT” options.
NOTE: You can enable only ONE contact at one time as your HOME/AWAY CONTACT. The system will override your previous setting automatically when you choose a new HOME/AWAY contact. Press MENU button to scroll to Enable Home/Away position. Then press OK button DISPLAY Screen will read Enable Home/Away NO EXIT (Use Key Pad) OK Press any button on the keypad to toggle back and forth from NO to YES. Press OK button to accept your entry. Press MENU button to scroll past Delete Contact to move cursor to Exit.
STEP 9 ADD SILVERLITE First plug SilverLite into functioning wall power outlet. Blue LED light will flash twice. Press OK button on DISPLAY screen to Add SilverLite. DISPLAY Screen will read: Press Pairing Button on SilverLite Pairing Button Move back to SilverLite unit plugged in to wall outlet. Press PAIRING button on SilverLite Wireless Switch Activator. SilverLite will continue to flash until it is successfully added to the system. Screen will then indicate “SilverLite Added.
Press OK button to enter MEDICATION REMINDER mode. Press MENU button to enter screen listing Users. Scroll using MENU button to move cursor to appropriate User. Begin adding reminders for that User. For our example, we will set a medication reminder for our User, JOE. Pressing MENU button, scroll until cursor reaches JOE. Press OK button to reach this screen.
Press OK button. DISPLAY screen will say: BETA BLOCKER Start Date End Date Reminder Time 1 Press OK button to enter Start Date using keypad: Date: MM/DD/YY 01/10/10 EXIT Left/Right: Vol-/+ OK Press OK button to reach this screen BETA BLOCKER 01/10/10 End Date Reminder Time 1 Press OK button to enter End Date just as you did for Start Date. When completed, press OK button again to set reminder times.
Press OK button to return to MENU. Repeat entire process to enter additional reminder times for this medication. Press OK button when cursor points to EXIT to enter REMINDERS for additional medications. NOTE: Use same technique to enter new MEDICATION REMINDERS for this User. Press MENU button to move cursor through selections. Press OK button to accept entries. You can re-enter REMINDER section to modify or delete entries at any time.
Press OK button to reach this screen: 1 Add Reminder 2 Add Reminder 3 Add Reminder Exit Press OK button to reach this screen: Event Name Event Date Reminder Date Event Time NOTE: Reminder Time will be on next screen as you scroll through with MENU button. PressstOK again. Using Keypad on screen below, enter name for 1 reminder. Example: Dr Appt Event Name l EXIT Left/Right:Vol-/+ OK Press OK button.
Press OK button to reach this screen DR APPT 01/10/10 Reminder Date Event Time Press OK button to enter Reminder Date just as you did for Event Date, and enter data. Press OK button again. DR APPT 01/10/10 01/09/10 Event Time Press OK to enter Event Time(s), using keypad, pressing any key to toggle between AM and PM. Time: HH:MM AM/PM 01:00 PM EXIT Left/Right: Vol-/+ OK Press OK button to return to MENU to add Reminder Time for that event. Press OK to enter data. Press OK again.
SET ICE INFORMATION STEP 12 ADD USER NAME FOR ICE (In Case of Emergency) The information you enter here may assist medical personnel to quickly and easily locate conditions which may affect your treatment plan. You will have the opportunity to enter data for EACH User separately! DISPLAY Screen will read: Initial Set-up Reminder ICE Base Setting Press OK button. The list of Users will appear on screen. Choose User by scrolling with MENU button, and Press OK button to add User name for ICE.
NOTE: Your Name will NOT show on display screen, only on Watch STEP 13 ADD EMERGENCY CONTACT DATA (For each desired User you will perform this step) Name Emerg Contact Med.Hist.Select Med,Hist.Other Press OK twice. Use keypad to enter Emergency Contact name. Enter Name BOB SMITH EXIT Left/Right: Vol-/+ OK Press OK button to return to MENU screen. BOB SMITH Enter Number Exit Press OK button to enter phone number for this contact using keypad.
STEP 14 ADD MEDICAL HISTORY There are two separate sections for entering your personal Medical History information. st • 1 option has pre-programmed options nd • 2 option uses the keypad to enter personalized conditions. Press OK button to begin pre-programmed section. (These abbreviations are traditionally accepted in medical communities.
Once “Select” option is completed, move cursor to EXIT. Press OK button to EXIT this section and begin entering personalized Med.Hist.Other section. Press OK to reach this screen: Med.Hist.Other l EXIT Left/Right: Vol-/+ OK Press OK button to accept your entry. DISPLAY Screen will read: Allergies Medication Blood Type Exit Press OK button. You will be permitted to enter as many as three different allergies. Press OK button again.
Medication 1 Medication 2 Medication 3 Exit Press OK button to enter Medication 1: Medication 1 l EXIT Left/Right: Vol-/+ OK Use keypad to enter information. Press OK button to return to MENU screen. Repeat steps to add Medication 2 and/or Medication 3 entries; or move the cursor to EXIT and press OK button to return to Main MENU. You are ready to enter your Blood Type.
If there are no additional Users, press MENU button until cursor points to EXIT. Press OK button to move to Base Setting selection. CUSTOMIZE BASE SETTINGS STEP 16 Set Base Console Preferences This section will allow you to modify your Base Console features for your comfort and convenience. The same selection will apply for all Users. Press OK button to reach this screen: Back Light Night Light Ring Key Beep Serial No.
Base Console is set to “beep” each time you press a button. To accept this, scroll past “KEY BEEP” to “SERIAL NUMBER”. (If you prefer to turn Key Beep off, press OK, and press any key on keypad to toggle to “OFF.” Then Press OK to return to Main MENU.) At SERIAL NUMBER, press OK button to see, and note the Serial No. for your System on the back of this manual. Press OK button one last time to Exit Set-Up mode and return to Home Page.
SECTION THREE Operating Your SilverCareTM System DIGITAL TIMEPIECE Both the wrist and the pendant style SilverCare™ timepieces are waterproof, providing you the comfort and security wearing it in the shower or while bathing. Activate Backlight by pressing Light Button on side of Watch, for better visibility in dimly-lit areas.
If you call 911 in error - or if you want to disconnect your completed call - simply press the 911 button again until you hear the “beep.” EMERGENCY CALLING FROM BASE CONSOLE Press red 911 button on Base Console to speak to Emergency Operator, hands-free via Base Console, within a 10 to 15 foot radius. When the Emergency Operator answers, you are connected in an instant, for a live, two-way conversation. Speak clearly and slowly and follow the Emergency Operator’s instructions carefully.
ANY NUMERIC key on their phone keypad to activate this call. If no live person is answers the first outbound call, the system automatically continues dialing to the second, third, and so on, until a live person is reached. The system is NOT fooled by an answering machine and will continue dialing to reach live person. To hang up the call, simply press the Priority Help button firmly to release the connection.
NOTE: This feature works only when Watch is in range of Base Console and Base Console is plugged into active analog phone line. PAGING YOUR SILVERCARE WATCH If you misplace your Wrist-Watch or PendantWatch, you can locate it quickly and easily by pressing the Paging button on your SilverCare Base Console. Base Console will indicate “Paging all Watches/Pendants,” counting down for 60 seconds, while Watch will respond within 10 seconds and “beep” continuously to help you locate it.
hours, during a move for example, it is necessary to reset the date and time to ensure Medication and Event Reminders are up-to-date and working properly. HOME & AWAY NOTIFICATION For family member’s peace of mind, or to let your neighbor know you are away, you should program a Home/Away contact. Press the button firmly, when you prepare to leave home, and the system will automatically dial the contact you have selected and enabled, and will begin flashing to remind you to deactivate upon your return.
IMPORTANT – Since the Radio Transmitter MUST be “ON” for the Priority Help and Watch 911 features to work, if you have it in the “OFF” position and attempt to make a Priority Help or 911 call, the SilverCare System will automatically turn the Radio back on for your convenience and safety NOTE: If the radio is off, the Watch Radio Is Off screen will read: ICE (In Case of Emergency) DATA Pressing the “ICE” button on side of Watch easily and quickly allows Emergency personnel to access your pre-programmed med
SECTION FOUR Checking System Functions Now that system set-up is complete, and you have reviewed operating instructions, we recommend that you check the system in your circumstance, to ensure you are familiar with the operation and limitations of the system. 1. If you plan to use an Emergency Service Provider, Contact them soon to set up your service.
Troubleshooting Please call Technical Support @ 1-877-SILVR01 if you have difficulty operating your system after carefully reviewing User Manual.
SECTION 5 Frequently Asked Questions Q: Will the Emergency Operator have my location automatically when I call A: YES! Just like all 911 calls, your location is automatically displayed for the emergency operator. Q: Do I need a separate telephone line? A: No, you can use your main telephone line, but depending on your usage of fax machines, multiple phone extensions tied to one base, or other configurations that may affect your usage, we recommend that you consider what will work best for you.
change (note battery polarity. To ensure maximum battery life, please choose the replacement brand carefully (for example, we recommend Duracell, Energizer or Maxcell). Be sure to not disturb the RED water seal (gasket), to ensure the waterproof feature when replacing Watch backplate. Also, many Jewelers will change your Watch batteries.
Q: What if my home phone service is through my internet connection with a Voice-over-Internet Protocol? A: Please check with your Telephone Service Provider, but SilverCare is likely to work effectively. Q: What if my phone service has an outage problem? A: The SilverCare Base Console will alert you with a blinking light above the display, and the display will say: “Phone Line Out” to notify you of the situation.
SECTION 6 APPENDIX Product Specifications SilverCare Base Console Specifications • Supply Voltage : 9V DC, 500mA • Number of channels : 256 SilverCare Watch Specifications • Battery : 2 pcs SR44 • Number of channels : 256 • Operating frequency: 2404 - 2479 MHz Operating Range: • Watch Temperature: 32°F to 122°F • Humidity : 0% - 90 % RH Storage Range • Temperature: -4°F ~ 140°F • Humidity : 0 % ~ 95 % RH Specifications are typical for this type of device, and may change without notice.
FCC and Safety Compliance The SilverCare System has been tested and found to comply with Part15 and Part 68 of the FCC Regulations for Class B digital devices, intended to provide reasonable protection against harmful interference in a residential environment. Operation of this system is subject to the following: Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2.
Caution and Warning 1. The SilverCare 7-in-1 Personal Daily-Living Assistant is a sophisticated communication system, when used properly, should not cause harm or interference to User or other devices. However, with improper operation, the system may interfere with other devices, or malfunction. The User is responsible for proper usage, and uses the product at User’s own risk. 2.
7. User acknowledges they may be required to turn off their personal communication function (Radio) at certain facilities where use of radio frequency devices is regulated. For example: In an aircraft or a hospital. 8. Since SilverPlus has no control over how long this product remains on a retailers’ shelf, we have included an extra set of Watch batteries for your safety and convenience.
Product Warranty SilverPlusTM warrants the system against any defect in materials or workmanship for the period of One Year from date of purchase. Should you experience a problem, contact Customer Care @ 877-745-8701 between the hours of 9:00 a.m. and 5:00 p.m. Pacific time. Save sales receipt as proof of purchase, as it is needed for all warranty service. Complete the enclosed registration card within 30 days of purchase, and return it Postage Paid to the address shown on card, or via fax.
Record your SilverCare System information here: Serial Number______________________ Place of Purchase___________________ Date of Purchase____________________ Service Provider: Name_________________________ Phone # _______________________ SilverPlus, Inc. 18 Technology, Suite 158 Irvine, CA 92618 www.GoSilverPlus.
