User Manual

P/N R64216 v3.1 Page | 49
SYMPTOM
POSSIBLE SOLUTION
MXENCODER
MxEncoder will not fit
into helmet
•Verify MxEncoder model is compatible with helmet model
•Replace stock helmet Overliner (if equipped) with MxEncoder
Overliner
Player complains about
MxEncoder comfort
•Verify MxEncoder model is compatible with helmet model
•Verify helmet is properly fit with MxEncoder installed
•Verify Battery is properly installed within pouch
MxEncoder not showing
up in Active Player List
•Turn MxEncoder on by placing hand inside helmet near On/Off
proximity switch
•Verify Player Hardware settings - proper helmet model and
MxEncoder Serial Number
•Verify MxEncoder is installed in helmet
•Verify Battery is fully charged (place known Active Player's
Battery into non-functional MxEncoder)
•Verify Sideline Controller is functional (Are other players active?)
•Verify Player is within range (<150 yds.)
•Check MxEncoder power cable for damage, arrange for repair if
damaged
•Repair/replace defective MxEncoder
MxEncoder/Player is
Active but does not
record test impacts
•Arrange for repair/replacement of defective MxEncoder
MxEncoder constant low
battery warning
•Charge battery
•Arrange for repair/replacement of defective MxEncoder
BATTERY
Battery will not hold a
charge
•Battery is beyond useful lifecycle
Battery will not charge
•Repair Battery/Charger connector
BATTERY CHARGER
No lights turn on
•Plug in power cord to side of Charger
•Replace fuse in power entry module
•Repair Charger
Light never changes to
green
•Repair charger