User Manual

P/N R64216 v3.1 Page | 56
o Correct Player Assignment: Is the correct MxEncoder assigned to the correct player?
Occasionally when MxEncoders are removed from helmets and replaced, the serial number of
the MxEncoder does not get assigned to the correct player. Verify in RedZone (within the
Roster page) that the serial number of the MxEncoder within the helmet is accurately
assigned to the player
o Damaged MxEncoder: If damage to the MxEncoder (ex. battery connector broken) is causing
no communication, please contact Riddell Customer Service to arrange repair
o Fully Charged Batteries: One potential source of error is inserting an uncharged battery into
an MxEncoder. In this case, the unit may communicate with the Sideline Controller initially
but, over the course of a week, may lose its charge. Insure that all batteries start the week at
full capacity.
o In HIT Analyzer, check if you have received a low battery warning for a player
In addition to catching possible hardware malfunctions this diagnostic procedure may reduce your data
download time. Setting up the Field Case during battery changing allows for any impacts stored on the helmet
to download. Many times a small number of events are recorded during the time between the end of practice
and a player going into the locker room. These impacts as well as any events created by accident during
changing batteries will be downloaded outside of a true contact session, thus enabling actual events to
download in real time at the start of the next session.
This simple weekly diagnostic check will add very little to your overall set up time but can prevent most errors
that have occurred during data collection. In addition, you will ensure that any problems are caught quickly
which will lead to improved data collection.
CONTACT INFORMATION
For Sales & Customer Service support, please contact:
Riddell – Customer Support Group
9801 W. Higgins Rd, Suite 800
Rosemont, IL 60018
P: [phone]
www.riddell.com