User Manual

PRELIMINARY COPY Page 19 of 19 P/N 02-81011 v 2.2
MAINTENANCE
Periodically impact data will need to be downloaded to the Simbex Network, and
updates to the HITS™ Software may be released. The Simbex Technical Support team
will perform these services by remotely accessing the Laptop Computer. In order to do
this, the Laptop Computer will need to be connected to the World Wide Web and its IP
address will need to be supplied to Simbex Technical Support.
TROUBLESHOOTING
∇ HITS™ Software will not load.
 Corrective Action:
 Call Simbex Technical Support.
∇ HITS™ Software “Does not detect a Sideline Unit.”
 Corrective Actions:
 Check that all of the serial cable connections are firmly connected.
 Close the software and restart it.
 If that fails to work, the batteries in the sideline unit may be dead.
Try recharging the Sideline Unit.
 If the HITS™ Software still “Does not detect a Sideline Unit,” call
Simbex Technical Support.
∇ HITS™ Software does not recognize a specific Helmet Unit.
 Corrective Actions:
 Unplug the helmet battery. Wait 5 seconds. Plug battery back in.
 If that fails to work, call Simbex Technical Support.
∇ Battery or antenna cables come loose.
 Corrective Actions:
 Contact Simbex Technical Support for replacement parts.
Contact Information
phone: 1-877-2SIMBEX
fax: [phone]
email: [e-mail]
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