User's Guide

P/N R63314 v1.08c
Page | 68
TROUBLESHOOTING
The following troubleshooting procedures may be used to identify and
resolve concerns regarding InSite operation. For additional assistance,
please contact Riddell Customer Service at [phone].
ALERT MONITOR
SYMPTOMS & SOLUTIONS
SYMPTOM
POSSIBLE SOLUTION
Alert Monitor
will not power
on.
• Check that batteries are installed in the correct
orientation (see Battery Care, p.19).
• Batteries may be fully discharged . Connect
Alert Monitor to computer (or AC charger and
wall outlet) via the USB cable and charge using
the procedure in this manual (see Battery Care,
p.19).
• If batteries fail to charge adequately, replace
with size AA nickel-metal hydride (NiMH)
rechargeable batteries (Energizer Recharge
2300 mAh, or equivalent).
Alert Monitor is
on but is not
operating
properly or the
display isn’t
normal.
• Turn Alert Monitor off and then back on again.
Perform the diagnostic test on the Alert Monitor
by selecting SETTINGS
 CONFIGURATIONS 
USER TESTS and following the prompts
onscreen.
Alert Monitor
does not
communicate
with the Player
Management
software when
connected via
USB cable.
• Disconnect Alert Monitor from computer. Turn
the Alert Monitor off and back on again. Shut
down and restart InSite Player Management
software. Reconnect Alert Monitor to
computer.
• If the above steps do not work, try a different
USB cable or USB 2.0 port.