User's Manual

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SRM9000X8 800MHz SERVICE MANUAL

2. SERVICE PHILOSOPHY

2.1 SERVICE CONCEPT

The SRM9000 series has been designed to provide low cost analog and digital speech mobile transceivers, using

common core electronics, software and interfacing. It is a requirement that once the customer has purchased

equipment, TMC Radio can follow this by providing an ongoing, high level of customer support together with a

competitive and professional servicing activity.

There are three levels of service available:

Level Activity Recommended Spares Recommended Test

Equipment

1 Replacement of complete

transceiver/antenna/fuses

Reprogramming

Antennas, Fuses

Ancillaries

Multimeter P.C.

Radio software

Programmer

2 Replacement of PCB or

mechanical component

replacement, Cosmetic repair

Listed in Level 2 Spares

Schedule

As above + service aids and

test equipment

3 Repair by PCB or mechanical

component replacement,

Cosmetic repair.

Repair of Radio PCB to

component level in CRU.

Listed in Level 2 Spares

Schedule

Radio PCB components

only available to CRU.

As above + service aids and

test equipment

2.2 W

ARRANTY

Initially, the normal 12-month warranty will apply to all radios and ancillaries

2.2.1

Service Within and Out Of Warranty

The field Service Level for the SRM9000 mobile is LEVEL 2, PCB replacement.

LEVEL 2 Service, PCB (only) and case part replacement, will be carried out in field repair workshops, or the

Central Repair Unit (CRU) if required.

LEVEL 3 Service (Radio PCB component level repair) will ONLY be carried out in the Central Repair Unit. For

this, the complete radio must be returned to the CRU.

A PCB replacement program may be offered by the CRU in some countries.

2.3 SOFTWARE POLICY

Software provided by TMC Radio shall remain the Company's property, or that of its licensors, and the customer

recognises the confidential nature of the rights owned by the Company.

The customer is granted a personal, non-exclusive, non-transferable limited right of use of such software in

machine-readable form in direct connection with the equipment for which it was supplied only.

In certain circumstances the customer may be required to enter into a separate licence agreement and pay a

licence fee, which will be negotiated at the time of the contract.