Service Manual

Page 2.29
2 ~ SERVICE PHILOSOPHY
2. SERVICE PHILOSOPHY
2.1 SERVICE CONCEPT
The SRP9100 series has been designed to provide low cost trunked and non-trunked analogue, portable
transceivers, using common core electronics, software and interfacing. It is a requirement that once the
customer has purchased equipment, TMC Radio can follow this by providing an ongoing, high level of
customer support together with a competitive and professional servicing activity.
There are three levels of service available:
Level Activity Recommended Spares Recommended Test
Equipment
1 Replacement of complete
transceiver/antenna/fuses
Reprogramming
Antennas, Fuses
Ancillaries
Multimeter P.C.
Radio software
Programmer
2 Replacement of PCB or
mechanical component
replacement, Cosmetic repair
Listed in Level 2 Spares
Schedule
As above + service aids and
test equipment
3 Repair by PCB or mechanical
component replacement,
Cosmetic repair.
Repair of Radio PCB to
component level in CRU.
Listed in Level 2 Spares
Schedule
Radio PCB components
only available to CRU.
As above + service aids and
test equipment
2.2 W
ARRANTY
Initially, the normal 12-month warranty will apply to all radios and ancillaries
.
2.2.1
Service Within and Out Of Warranty
The field Service Level for the SRP9100 portable is LEVEL 2, PCB replacement.
LEVEL 2 Service, PCB (only) and case part replacement, will be carried out in field repair workshops, or the
Central Repair Unit (CRU) if required.
LEVEL 3 Service (Radio PCB component level repair) will ONLY be carried out in the Central Repair Unit.
For this, the complete radio must be returned to the CRU.
A PCB replacement program may be offered by the CRU in some countries.
2.2.2
Ancillary Items
All ancillary items are Level 1 service.
These items should be replaced if faulty; they are non-repairable, and non-returnable to the CRU.
2.3 S
OFTWARE
P
OLICY
Software provided by TMC Radio shall remain the Company's property, or that of its licensors and the
customer recognises the confidential nature of the rights owned by the Company.
The customer is granted a personal, non-exclusive, non-transferable limited right of use of such software in
machine-readable form in direct connection with the equipment for which it was supplied only.
In certain circumstances the customer may be required to enter into a separate licence agreement and pay
a licence fee, which will be negotiated at the time of the contract.