Warranty

n Damage to the factory-applied exterior coating occurring
after the Product leaves Simonton’s facility, whether arising
during pre-installation handling or storage (including inadequate
shelter or inadequate venting of shipping wrap in hot and humid
locations), installation, maintenance, or otherwise
n Minor scoring or scratching of the factory-applied exterior coating
surface due to normal operation of the Products is not considered a
manufacturing defect
n Chemicals or solvents, including by example, acidic brick washes,
or stucco leach
n Maintenance inconsistent with the Care and Maintenance
recommendations set forth in the Limited Warranty
n Harsh natural environmental conditions, including by example,
from substantial exposure to sun, salt spray or airborne pollutants
n Excessive artificial temperature buildup or exposure, including
by example, from the use of storm doors or windows or shutters
under certain circumstances
n Installation in locations or a manner that exceeds or deviates from
product design standards and/or testing and certified performance
specifications, and/or not in compliance with building codes
n Labor for removing, installing, or replacing Product or components
or labor for other materials that are removed, reinstalled or
refinished in conjunction with repairing or replacing the Product
or component
n Fading, discoloration, or color change of the factory-applied
color coating that equals or is less than five (5) E units, calculated
in accordance with ASTM D2244, paragraph 6.2, effective on
the date the Product is manufactured, and which covers less
than a material portion or the exterior vinyl components of the
Product. Color change will be measured on an exposed colored
surface of the Product that has been properly cleaned of soils, and
the corresponding values measured on the original or unexposed
colored surface. Non-uniform fading or color change is a natural
occurrence if the exterior surfaces of the Product are not equally
exposed to the sun and other environmental conditions.
n Any matter stated in “WHAT THIS WARRANTY DOES NOT PROVIDE”
Hardware
Double-Lifetime — Residential;
10 years — Commercial/Multi-Resident
The Product hardware (locking mechanisms, fasteners, rollers, balances,
etc., excluding the finish on brass door handles) is warranted against
peeling, flaking, rusting, blistering, corrosion and breaking for the Warranty
Period (One (1) year for stainless steel hardware components installed
within two (2) miles of any body of salt water. If stainless steel hardware
is not ordered for products within 2 miles of any body of salt water the
hardware will not be warranted). If such defects occur, Simonton will
provide replacement parts at no charge to the Warranty Holder. The finish
on brass door handles is NOT warranted.
Hardware Labor Coverage
Residential
In general, the Lifetime Limited Warranty of a Residential Warranty
Holder does not include the labor cost of installing replacement hardware
components that residential property owners are commonly capable
of installing themselves. Simonton will evaluate special circumstances
and requests of Residential Warranty Holders for labor coverage for
hardware replacement on a case-by-case basis. The Limited Warranty of a
Commercial/Multi-Resident Warranty Holder does not include the labor cost
of installing replacement hardware components.
Glass
Double-Lifetime — Residential;
10 years — Commercial/Multi-Resident
The installed and sealed insulating glass unit is warranted against
permanent and material obstruction of vision from film formation caused
by dust or moisture in the air space for the Warranty Period. If such defects
occur, Simonton will replace the insulating glass unit at no charge to the
Warranty Holder.
Insulating glass units containing capillary tubes (recommended for use
in insulating glass units traveling through or being installed in areas with
elevations 7,000 feet or more above sea level) are warranted against
permanent and material obstruction of vision from film formation caused
by dust or moisture in the air space for the Warranty Period. If such defects
occur, Simonton will provide a replacement insulating glass unit at no
charge to the Warranty Holder.
The Limited Warranty for Glass does not include:
n Minor variations in glass color or imperfections that do not affect
the structural integrity of the glass or do not permanently and
materially obstruct vision
n Any sound that occurs from the grids tapping or otherwise striking
the glass due to vibrations from use of the window or exterior
vibrations to the windows (such as caused by opening or closing
the window; animals, person, or objects striking the glass; wind;
or outside traffic, trains, or airplanes, etc) is not considered an
imperfection or defect, nor is the grid touching the glass (even in
triple-strength units) considered an imperfection or defect.
n Glass covered with after-market window films, coatings or other
products not originally supplied by Simonton
n Stresses from localized heat which causes excessive temperature
differentials over the glass
n Post-manufacture dissipation of inert gases (as Argon), or the amount
of gas in Products with inert gas-filled insulating glass