Use and Care Manual

WARRANTY INFORMATION COVERAGE
Revised on Jan 17, 2018
STANDARD WARRANTY
All items exchange for manufacture
defective must be made within 180 days
base on the invoice date. Any returns and
exchanges will be examined before the
RMA is given. No cash or credit card
refunds. Original box and packing material
must be remained with the returns at the
time of return or exchange. All products
should be inspected for missing parts or
damages before assembly.
LIMITED WARRANTY COVERAGE
Poundex Associates Corp. is proudly
providing you, the retailer, with the limited
warranties on your Poundex product
described herein. These warranties apply to
products purchased from Poundex or
Poundex authorized Distributors and apply
only under conditions of normal, indoor, and
residential use and subject to certain
limitations and exclusions. Our residential
products are not designed for commercial
settings. This limited warranty does not and
will not extend to retailer's customer. It will
be retailer's sole responsibility to examine
the problem and contact Poundex for any
concerns regarding warranty coverage.
WARRANTY LIMITATIONS AND
EXCLUSIONS
Because of the workmanship and/or the use
of natural materials in Poundex’s products,
minor variations will occur from piece to
piece. These Warranties do not cover such
minor variations or differences between floor
samples, swatches, or printed illustrations
(Catalogues) and your item(s). Poundex
Warranties do not cover products sold "as
is," item such as purchased from Showroom
/ Special Pallets and Samples. Any product
modification by the retailer or consumer, or
the use of non-Poundex parts, voids this
warranty. Warranty begins its coverage
base on the date of invoice that was issued
by Poundex. If you have an issue with your
Poundex product and believe you are
covered by standard/limited Warranty,
contact Poundex representative for an RMA
request. All paid service and delivery fee
that are related to returns will be responsible
by the buyer (retailer). Under the warranty,
Poundex will repair or replace the defective
part, product or to issue a credit base in that
order. If an RMA decision has agreed upon
to replace the defective part or product, only
the defective part or product will be
replaced. If an RMA request decided to
replace the product which it no longer sells,
a comparable item will be offered as a
replacement
UPHOLSTERY WARRANTY
Frame Construction: (1-year limited
warranty) Poundex offers a limited one-year
warranty on all Bobkona and its upholstery
products against defects in material or
workmanship. It does not cover if the
product has been substantially altered in
physical or interior components. This only
covers when the product is physically
examines by Poundex authorized personnel
and does not covered if the product is found
misused, abused and damages due to
negligence by the customer.
Fabric: (1-year limited warranty) Fabrics
such as Microfiber, Suede, Chenille,
Corduroy and Linen are warranted with one-
year Warranty. This covers under normal
usage of wear and tear and stitches found
loose. This does not cover wrinkling, fading,
pilling, or stains on the fabric.
Leather: (1-year limited warranty) Warranty
does not cover natural markings or color
changes due to body oils or soil. Mistreated
use of excess heat, cold exposure and other
damages due to chemical will not be
covered under the Warranty. Poundex
warrant our leather goods to be free from
manufacturing defects, seam slippage, dye
transfer, and splitting for one year
Cushions Seat / Back: (1 Year limited
warranty). Warranty does not cover the loss
of resilience, pressed, sagged or deformed.
Structure damage due to bending the spring
coil (Seat cushions) or water damage /
moisture also voids the warranty.
Motion Mechanisms: (1 Year limited
warranty) Mechanisms for the manual
recliner warrant to be free of any defect in
the functionality and workmanship.
However, the warranty does not cover the
smoothness’ of the reclining mechanism.
Always keep clear between the footrest /
back when using the recline feature to avoid
any injury.
Power Motion Mechanisms: (1 Years
Limited Warranty) Mechanisms for the
power recliner warranted to be free of any
defect in the functionality and its electronic
units. This does not cover if found misuse of
the electric motor / different type of power
socket that was used or abuse of the
product. Poundex suggest inspecting all
wiring harnesses to make sure they are not
damaged or frayed. If damaged is present,
unplug the recliner and contact support for
service. All Power Motion recliner is
intended for indoor use only.
MATTRESS LIMITED WARRANTY
Fabric / Stitches / Spring: (5- Year Limited
Warranty)
All mattress limited warranty coverage
begins on the date of purchase by our
customer (retailer) base on the invoice date.
If Poundex decided to replace exchange
your set due to defect, the limited warranty
continues from the original date of purchase.
The Limited Warranty is only valid for the
original purchaser of the mattress or
foundation, and only covers manufacturing
defects in a mattress or foundation when the
set is subject to proper handling and normal
use in conjunction with a bed frame that
provides continuous support. To provide
continuous support, a queen or king frame
must have 1) a rigid bridge bar with a
supporting leg and 2) at least 5 legs, or 5
equally spaced hardwood cross-slats.
Mattress limited warranty does not cover
bed height, spills, burns, bent or broken
border/grid wires. mattress or foundation
damage due to abuse or abnormal use,
damage to use with inappropriate
foundation. Warranty also does not extend
to floor models, bedding sold "As is" and
specials items. Normal body indentations or
sagging (less than 1 1/2 inches) will not
cover in the limited warranty. If it is
determined that an indentation is caused by
misuse, abuse or factors other than a
product defect, this warranty will not cover
that condition.
Any mattress / foundation that is found in as
unsanitary condition, meaning unable to
conduct a proper inspection due to soiled /
fume and other potentially dangerous bodily
fluids are subject as misused and beyond
ordinary wear and tear is not Cover under
this Warranty.
To claim under Limited Warranty, mattress /
foundation must Submit back to Poundex at
retailer's expense upon inspection. Poundex
reserves the right to replace the failed
product with a product of equal or higher
value and does not guarantee an exact
match to the defect sleep item.
OUTDOOR FURNITURE WARRANTY
All Outdoor Furniture (Lizkona) are covered
within the standard manufacture warranty of
180 days. It does not apply under the
upholstery limited warranty. Outdoor
furniture is weather sealed, fade resistant,
rust free and durable. However, this does
not cover damages such as long exposure
directly under the sun, improper use of the
product, and soaking of the product.