Operating instructions

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Bien-Air Dental SA makes every effort to provide its customers
with products of impeccable quality and guarantees them,
within the limits set out herein and in special agreements
concluded, cagainst all operating defects and material
or manufacturing defects, for the following time periods starting
from the invoice date and under the following conditions:
- The warranty period is 12 months for all devices.
- The warranty period is 18 months for electric micromotors
in the MC2, MC3 and BASCH series.
- The warranty period is 24 months for electric micromotors
in the MX, MX-LED, Prolab Basic series.
Bien-Air also offers a 24-month guarantee for the light
conducting glass rods.
- Parts made from synthetic materials and bulbs are not
covered by the warranty.
In general, the warranty does not exempt the customer from
the obligation to contact Bien-Air for information in case
of doubt and in particular when the product is used in condi-
tions not originally explicitly provided for.
The buyer is obliged to check the goods received within 8 days
of their receipt. If the goods are not checked within
the period mentioned above, the customer shall be deemed
to have accepted the goods, barring hidden defects..
The defect notice must be received in writing by Bien-Air
within the aforementioned period and must contain the cus-
tomer’s name, the date of purchase, and the product
reference and serial number.
In the event of complaints, Bien-Air Dental SA or its authorized
representative shall repair or replace the product free of charge,
after analyzing whether the complaints is justified. All other
complaints of any kind whatsoever, particularly claims for dam-
ages, are excluded.
Bien-Air Dental SA shall not be held liable for damage or injury
and the consequences thereof, resulting in particular from:
- excessive wear,
- inappropriate use,
- failure to comply with operating instructions, assembly
instructions or maintenance instructions,
- unusual chemical, electrical or electrolytic influences,
- faulty air or water seals or electrical connections.
In any case the guarantee becomes null and void if the product
is not properly serviced or is modified by third parties not
authorized by Bien-Air Dental SA.
In case of dispute as to whether or not the defect exists,
it shall be incumbent on the customer to prove the existence
of the defect.
Guarantee claims shall be taken into consideration only upon
presentation, with the product, of a copy of the invoice
or delivery slip on which the date of purchase, the product
reference and serial number should appear clearly.
Applicable law – Jurisdiction
Swiss domestic law («Code des obligations») shall be applicable
in addition to the general terms and particular agreements
between the customer and Bien-Air Dental SA.
Jurisdiction: 2504 Biel/Bienne, Switzerland
GENERAL WARRANTY TERMS
BIEN-AIR DENTAL SA
CONDITIONS