User Manual
9. How are these devices so aordable?
General Hearing Instruments, Inc has manufactured these hearing devices for the audiological professional across the nation; the
internal components are identical. The quality control system and manufacturing of the product is also the same. We are able to
provide signicant savings because there is no custom ear mold required, no custom programming, no audiological workup pro-
duced or counseling involved, and there is no identication of a specic hearing loss.
10. If have a moderately severe or even a profound hearing loss, will these devices work for me?
No, unfortunately these instruments will not work for you. The type of loss you have requires specic programming, counseling
and help of an Audiologist. We recommend if you have a severe hearing loss you get a custom programmed unit by an Audiolo-
gist so you do not further damage your hearing.
11. Can I send you a copy of my audiogram and have you program these hearing aids for my hearing loss?
We can have one of our Audiologist go over your hearing test results to rst see how your hearing loss compares to our standard
programming to see if custom hearing aids are required. Call us 1-800-824-3021
12. How do I change the tubing?
With the hearing aid in one hand, grab the bottom base of the micro poly tube, and turn the tube 90 degrees. Gently twist back
and forth and the tube will unlock with no resistance. For more detailed instructions and illustrations you can refer to the instruc-
tional DVD that was shipped in your package.
13. Can I cut the retention strap on the Simplicity OTE aids?
Yes, we recommend that the wearer adjusts the length of the retention strap to provide the most comfortable and secure t.
14. Where can I buy replacement tubes and domes for my Simplicity OTE aids?
All accessories are available on Walmart.com
Ofce staff and patients HOT-LINE
Customer Support Dept. (877) 763-8327
QUESTIONS?
Personnel are available 8-5 central time, Monday - Friday.