Specifications

Turbo Pump Service and Support Plan
196
Varian Vacuum Technologies offers one of the most
comprehensive service and support plans in the industry.
As a worldwide, first class company we strive to offer added
value to our Customers wherever they may be located.
Excellence in Service and Support is a key factor in added value.
Support can be accomplished with qualified Engineers and an
appropriate logistic infrastructure.
Technical skills and infrastructure are two areas where we are
continuously making medium and long-term investments.
Our daily customer support philosophy is focused on two
important factors: fast response and no hassle.
This philosophy translates to the three sections of our Turbo
Pump Service and Support Plan:
• Product Support: Exchange/Repair Program, Upgrade
Program, Extended Warranty, Cleaning Service
• Technical Assistance: Customer Support, Application
Assistance, Application Training
• Uptime Services: Remote Diagnostics
Varian Vacuum Technologies is committed to providing our
Customers with the most comprehensive service plans possible.
The following pages detail the standard sections of our Turbo
Pump Service and Support Plan. For more information, or if
you have a need for customized solutions, please contact
your Varian representative.
Product Support
• Exchange and Repair Programs
Varian’s Turbo Pumps and Controllers offer unmatched
reliability, performance and cleanliness.
Often, excellent products are not enough: Varian’s constant
presence with Customer Service as a responsive partner is
what really makes a difference.
To maximize uptime, and for those occasions where time is
essential, Varian offers exchange units for advance shipment.
Exchange units are fully reconditioned to the same strict
standards as new products. They are kept in stock in North
America, Europe, Japan, Korea and Taiwan.
If requested, your Exchange unit can be shipped for
overnight delivery. This efficiency is due to our logistic
infrastructure and is the result of excellent teamwork
among our Service and Customer Service Teams!
The Repair Program is available for those situations where
the control of assets is important and when the requested
turn around time is less critical.
The Exchange and Repair Programs are available worldwide
and allow global OEMs and End-Users consistent delivery
time, value pricing, consistent part numbers, and simple
order processing procedures.
• Ordering Information for Varian’s Exchange Program
To order an Exchange unit, add the letters “EX” before the
product part number you need to exchange.
After receipt of the exchange unit, you have 20 working
days to ship the original unit back to Varian. To request
repair of your unit, contact the closest Varian location.
• Upgrade Program
The Upgrade Program is designed for customers who need
to replace a Varian product at the end of its life, or of old
technology, with a newest technology product.
For example, a customer may wish to replace a Turbo-V250
with our Turbo-V301 Navigator.