SimpliPhi Warranty

SimpliPhi Power, Inc. | 420 Bryant Circle | Ojai, CA 93023, USA | [phone] | [e-mail] | SimpliPhiPower.com
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Section 3.0 – Obtaining Warranty Service
To activate this Limited Warranty, the attached Limited Warranty Registration Form must be completed
and forwarded to SimpliPhi Power pursuant to the instructions set forth in the Limited Warranty
Registration Form in order for SimpliPhi Power to know the Original Use Location and the SimpliPhi
Power Product(s) involved. It is important that you complete the Limited Warranty Registration Form since
that is the only way SimpliPhi Power knows the Original Use Location and the SimpliPhi Power Product(s)
involved. This Limited Warranty applies only to the SimpliPhi Power Product(s) that are (i) registered on
the Limited Warranty Registration Form attached to this Limited Warranty and (ii) installed in the Original
Use Location which shall be described by inserting the address of the Original Use Location in the space
“Address of Installation” provided in the Limited Warranty Registration Form and name of
installer/distributor or supplier.
To request Warranty service, your Installer/Distributor/Supplier must contact SimpliPhi Power Technical
Support in writing at [e-mail]
within the Limited Warranty Period. Either
SimpliPhi Power or its authorized representative will attempt to troubleshoot the SimpliPhi Power
Product(s) at the Original Use Location to determine whether the SimpliPhi Power Product(s) are
defective. If SimpliPhi Power determines that Warranty service is required Technical Support will assist in
getting authorization for a Return Material Authorization (“RMA”) number and instruct you how to submit
the RMA through
[e-mail]. To be prepared for Technical Support assistance
you need to provide in writing to your Installer/Distrbutor/Supplier all the following information (at a
minimum):
• Proof of date and place of purchase in the form of a copy of the purchase invoice for the original
SimpliPhi Power Product(s)
• The SimpliPhi Power Product model number and serial number
• A picture of the SimpliPhi Power Product(s) and the installation
• A single line drawing
• A copy of the installation protocol
• Inverter settings
• Address where the SimpliPhi Power Product(s) are located
• Description of the problem
o Events / symptoms leading up to the problem with the SimpliPhi Power Product(s)
o Resolutions attempted
After receiving the RMA number, you may be required to pack the authorized SimpliPhi Power Product(s)
for return, along with the information described above and any other information requested on the RMA,
in the original SimpliPhi Power Product shipping container or packaging providing equivalent protection
with the RMA number marked clearly on the shipping container(s). You must prepay all shipping charges
covering shipment to the location designated by SimpliPhi Power, and you must insure the shipment and
accept the risk of loss or damage during shipment. SimpliPhi Power is not responsible for shipping
damage caused by an improperly packaged SimpliPhi Power Product, the repairs this damage might
require, or the cost of these repairs.
If, upon receipt of the SimpliPhi Power Product(s), SimpliPhi Power determines the SimpliPhi Power
Product(s) are defective and that the defect is not covered under the terms of this Limited Warranty,