User's Manual
visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance
20
How can I test my Emergency Dispatch Service?
After your 72 hour “practice mode” is over, just put your system into test mode by using
your Keypad’s menu option 5. This will cause your Base Station to send a test signal to
the Emergency Dispatch Center. A dispatcher will contact you to let you know the test
signal was successfully received.
Will SimpliSafe work in the event of a power outage?
Yes. All of your sensors are battery powered and the Base Station has a built-in
rechargeable backup battery that provides power for 8 hours during a power outage.
How do I avoid false alarms?
There are several things you can do to avoid the most common causes of false alarms:
•Make sure that anyone who needs to have access to your home (such as your
landlord or housekeeper) has a PIN. If you don’t want to give them your Master PIN,
you can create a separate PIN for them using the Easy Setup Wizard.
•Do not place Motion Sensors near a heater or air conditioner, or facing an open
window. If you have large pets, please refer to the instructions on page 6.
•Make sure that a rattling window or door does not trigger an Entry Sensor. Each
magnet should be as close as possible to the grooves on the Entry Sensor.
If you’re still having trouble with false alarms, please contact SimpliSafe.
What is the Easy Setup Wizard? What can I do with it?
The Easy Setup Wizard is a software program that walks you through the installation
process and allows you to adjust settings. You access it by inserting the Keychain
Remote into a USB port on a computer, as described on the cover of this manual. You
must sync the Keychain with your system both before and after plugging it into your
computer. You can do that by simply inserting it into the top of the Base Station.
Use the Wizard to adjust settings or access advanced features, including:
•Disable voice prompts, the door
chime, or the light on the Base Station
•Create additional PIN’s
•Add and remove sensors or disable
panic buttons
•Make a Motion Sensor active in Home
and Away modes (normally a Motion
Sensor is only active in Away mode)
Common questions (continued)