User's Manual
visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance
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How can I test my Emergency Dispatch Service?
Contact the Dispatch Center (1-888-95-SIMPLI) and ask to have your account put in
“test mode.” Then trigger an alarm (either by pressing a panic button or turning your
alarm on and triggering a sensor). After the siren sounds you may turn the alarm off. A
dispatcher will contact you to let you know the alarm signal was successfully received.
Will SimpliSafe work in the event of a power outage?
Yes. All of your sensors are battery powered and the Base Station has a built-in
rechargeable backup battery that provides power for 8 hours during a power outage.
How do I avoid false alarms?
There are several things you can do to avoid the most common causes of false alarms:
Make sure that anyone who needs to have access to your home (such as your Þ
landlord or housekeeper) has a PIN. If you don’t want to give them your Master PIN,
you can create a separate PIN for them using the Easy Setup Wizard.
Do not place Motion Sensors near a heater or air conditioner, or facing an open Þ
window. If you have large pets, contact SimpliSafe (1-888-95-SIMPLI) for assistance
customizing your installation.
Make sure that a rattling window or door does not trigger an Entry Sensor. Each Þ
magnet should be as close as possible to the grooves on the Entry Sensor.
If you’re still having trouble with false alarms, please contact SimpliSafe.
What is the Easy Setup Wizard? What can I do with it?
The Easy Setup Wizard is a software program that walks you through the installation
process and allows you to adjust settings. You access it by inserting the Keychain
Remote into a USB port on a computer, as described on the cover of this manual. You
must sync the Keychain with your system both before and after plugging it into your
computer. You can do that by simply inserting it into the top of the Base Station.
Use the Wizard to adjust settings or
access advanced features, including:
Disable voice prompts, the door Þ
chime, or the light on the Base Station
Create additional PIN’sÞ
Add and remove sensors or disable Þ
panic buttons
Make a Motion Sensor active in Home Þ
and Away modes (normally a Motion
Sensor is only active in Away mode)