User's Manual

Chapter 4. Error Handling
4-2
Failure Symptoms
When detecting a failure symptom, check the printer using the following table.
Symptom Action
Power is not turned on.
 Check if the power cable is connected to the plug socket or the
printer.
The personal computer
does not recognize the
printer.
 Check if the USB cable is connected to the personal computer or
printer.
The printer does not
become ready.
 Check if the card set unit and the upper unit are closed.
 Check if card is jammed in the printer.
 When the card setting lamp is blinking, remove the edge of the
card until the card setting lamp goes off.
The card set unit does not
open.
 Check if the printer is installed in a flat location.
 Check if any object is placed in front of the front cover.
A straight stripe area is
not printed.
 The thermal head may be dirty. Clean the thermal head as
described in Chapter 3, "Routine Maintenance".
 If the blank area remains after cleaning the thermal head, the
head may have been disconnected. Consult with the Service
Department.
Dotted areas are not
printed.
 The cleaning roller may be dirty. Clean the thermal head as
described in Chapter 3, "Routine Maintenance".