Warranty
www.siouxchief.com
Sioux Chief Manufacturing Company, Inc.
P.O. Box 397 24110 South Peculiar Drive
Peculiar, Missouri 64078 USA
1.800.821.3944 or 816.779.6104
Warranty (continued)
Returned Goods Procedure
RGA requests must reference Seller’s order number, invoice number or the customer’s P.O. number, and must be less than twelve months old
In order to be received, all returned material must be in multiples of the stated catalog minimum order quantity and in original condition.
Specials or custom-made products are not considered normal stock and therefore cannot be returned, except in case of manufacturer’s defect.
Customers will be charged 25% of invoice price for product restocking.
RGA is invalid if referenced product is not received within 90 days of an RGA issue date.
Issuance of the RGA does not authorize the customer to deduct the value of the return; once product is received by Seller and found to
be in acceptable condition, Seller will issue a credit memo for returned product when applicable.
Seller reserves the right to deny, nullify or cancel an RGA at its discretion.
Seller will only supply product credit for a return or warranty claim.
Seller can reject a return for any reason at any time. Warranty Procedure - Product & Property
If there is a warranty claim on a part that involves property or other damage, Seller should be contacted by phone or in writing directly
following the loss, and in no case later than 15 days of the date of alleged claim or failure and before any remediation or alteration of the
loss site has been started; any notice beyond this time frame or after work has taken place to repair or change the loss site will materialy
affect the Seller’s ability to adjudicate the claim and will void the warranty.
The product in claim and/or its installation should not be modied before review by Seller; alteration of the alleged product or installation
materially affects the Seller’s ability to establish fault and voids the warranty.
Upon submitting the claim according to this procedure and timing, claimant will receive a RGA number from Seller.
With the RGA number, claimant should submit a formal report of the claim, including the date of the installation, a description of the
problem and damage and pictures of the product and damage (if possible). This information should be sent to the above address at
claimant’s expense. Seller will not receive or process a claim without an RGA number.
Seller will contact claimant with next steps, which may include a visit from a site investigator or other representatives of Seller, as Seller
reserves the right to investigate all alleged loss sites.
Seller shall not be responsible for shipping errors reported 10 days after receipt of material.
Seller shall not be responsible for shipment shortages that are signed for as clear.
Full Freight Allowance
Sioux Chief will pay freight on all orders to single destinations totaling at least $1,500 net to locations within the 48 contiguous states
(United States of America), at least $2,000 net to locations within Hawaii, Alaska and Canada and at least $2,500 net to locations within
Puerto Rico.
Processing of Orders
All orders are processed immediately upon receipt and acceptance by Seller. Seller reserves the right to charge back to Buyer costs incurred
from order cancellations or changes, and to consider additions as separate orders.
Price Changes
All prices quoted from time to time by Seller are subject to change without notice up to time of shipment. Invoice totals and discounts will
be calculated out to the fourth decimal digit. If Buyer fails to give written notice of objection to Sioux Chief's order conrmation within ten
(10) days after Buyer's receipt of Sioux Chief's conrmation of the purchase order, the order conrmation pricing becomes binding.
Minimum Order Quantities
A 10% surcharge will be applied to any item not purchased in multiples of the stated Minimum Quantity, except on drop-ship orders. Items
with bold Minimum Quantities in the Numerical Index (back of catalog) can never be broken