User's Manual

Onyx EZR User Guide

Onyx EZR has been designed and built to be trouble-free but if you experience a problem, try this:

•Check that all connections are ﬁrm and secure.

•Make sure the vehicle power socket is clean and free of corrosion.

•Make sure you have connected Onyx EZR as described in this User Guide. Verify that the

PowerConnect Power Adapter is plugged into the vehicle’s cigarette lighter or power adapter

socket, and that the LED on the PowerConnect Power Adapter is lit (on). If not, your vehicle

may need to be running to provide power to the socket.

If you see this on the screen: Try this:

Acquiring Signal •Make sure that the vehicle is outdoors with a clear view of the

sky.

•Make sure the Magnetic Mount Antenna is mounted outside of

the vehicle.

•Move the antenna away from any obstructed area. For example,

if you are parked in an underground garage, you should receive a

signal after leaving the garage.

Check Antenna Connection •Make sure that the antenna cable is ﬁrmly and securely plugged

into the PowerConnect Vehicle Dock. Make sure the cable is not

bent or broken.

•Turn Onyx EZR Off, then On, to reset this message.

•If the message persists, most likely the Magnetic Mount Antenna

cable has been damaged. Replace the antenna.

Channel Off Air •The channel you’ve selected is not currently

broadcasting. Tune to another channel.

Loading •Your Onyx EZR is acquiring audio or program information This

message usually goes away in a few seconds.

Updating •Your Onyx EZR is updating with the latest encryption code. Wait

until the update is done.

•You may be trying to tune to a channel that is blocked or

unavailable. Tune to another channel.

— •No program information, such as artist name, song title, or

channel exists.

If this happens: Try this:

You do not receive all the

channels to which you

subscribed

•Ensure that you have subscribed to the service by following the

steps in “Activation” on page 24.

•Go to www.siriusxm.com/refresh and follow the directions to

refresh your Radio.

•Call 1-866-635-2349 for further assistance.

Audio sounds too soft •Raise the volume of your stereo system or increase the audio

level of your Onyx EZR until the sound quality improves. Refer to

“Audio Level” on page 45.

Troubleshooting