User's Guide

126
If you see this on the screen: Try this:
Loading •Your Onyx Plus is acquiring audio or program
information This message usually goes away in
a few seconds.
Updating •Your Onyx Plus is updating with the latest
encryption code. Wait until the update is done.
•You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— •No program information, such as artist name,
song title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you
subscribed
•Ensure that you have subscribed to the service by
following the steps in “Subscribe” on page 45.
•Go to www.siriusxm.com/refresh and follow the
directions to refresh your Radio.
•Call 1-866-635-2349 for further assistance.
Audio sounds too soft •Raise the volume of your stereo system or
increase the audio level of your Onyx Plus until
the sound quality improves. Refer to “Audio
Level” on page 112.
No audio when using the Aux In
Cable or Cassette Adapter
•Check all cables between your Onyx Plus and
your vehicle’s stereo system for a firm and
secure connection.
•Ensure you have selected the proper input
source on your vehicle’s stereo system.
•Increase the audio level of Onyx Plus. Refer to
“Audio Level” on page 112.
•If you are using the Vehicle Dock that came with
the Universal Xpress Car Kit, ensure that the FM
Transmitter in Onyx Plus is turned Off.
Troubleshooting