Owner's Manual

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Wi-Fi Sound Station User Guide

Your Wi-Fi Sound Station has been designed and built to be trouble-free but if you experience a problem,

here’s some troubleshooting hints.

You can also call SiriusXM Customer Care at 866-635-2349.

If you see this on the screen: Try this:

Initializing Network

Connecting to <wireless

network>

Error loading menu

• The Wi-Fi Sound Station is attempting to connect to SiriusXM. If this

message is displayed more than one minute, make sure your network is

connected to the Internet.

To verify that you have an Internet connection, refer to “Firmware

Update” on page 36 and follow the procedure. If you receive the

message No Update Available, or New version available, then the

Radio is connected to the Internet. If you get the message, Login failed,

then you don’t have an Internet connection. Check with your network

administrator for Internet connectivity on your network.

• Turn the Wi-Fi Sound Station Off and On again.

Buffering • The Wi-Fi Sound Station is loading the channel information. If this

message is displayed for more than one minute, make sure your

connection to the Internet has not been interrupted. See Connecting

(previous troubleshooting item) and verify your Internet connection.

• Turn the Wi-Fi Sound Station Off and On again.

Updating • Your Wi-Fi Sound Station is installing a software update. Do not turn

the Wi-Fi Sound Station off or disconnect the power. Allow the software

update to complete.

Not Connected to the Internet

Retrying

• The wireless network information you entered is incorrect. Verify and re-

enter the information.

• You have entered an incorrect password for a secure wireless network.

Verify and re-enter the information.

• If you have manually conﬁgured a network connection, you have entered

one or more incorrect settings. Verify and re-enter the information.

Stream Closed

Inactivity limit reached

Already logged in elsewhere

• Your account user name and password has been used at another

location to connect to SiriusXM, and the Wi-Fi Sound Station has been

disconnected from the service. Turn the Wi-Fi Sound Station Off and On

again.

• The Wi-Fi Sound Station may have timed out due to lack of activity.

Turn the Wi-Fi Sound Station Off and On again. To prevent a time-out,

periodically adjust the volume, change the channel, or enter a menu, etc.

• Your SiriusXM username and/or password was entered incorrectly.

• You don’t have a subscription to stream SiriusXM.

• Your subscription is no longer valid.

To verify that you are subscribed to the service, listen online:

1. Go online to siriusxm.com/streaming. Click on the Listen Now link,

enter your username and password, and click Login. If you can listen,

then you are subscribed to stream SiriusXM.

2. Close the browser window to exit the player before continuing.

• If you don’t have a SiriusXM streaming subscription, go to

siriusxm.com/streaming or call 866-635-2349 to subscribe.

Troubleshooting