User guide
83
If you see this on the
screen:
Try this:
Channel Unavailable •You have attempted to tune to a channel that
does not exist, or is not currently broadcasting.
Tune to another channel.
Firmware Updating •Your Starmate 8 is being updated over the air
with the latest software. Wait until the update
is done.
If this happens: Try this:
You do not receive all the
channels to which you
subscribed
•Ensure that you have subscribed to the service by
following the steps in “Subscribe” on page 45.
•Go to www.siriusxm.com/refresh and follow the
directions to refresh your Radio.
•Call 1-866-635-2349 for further assistance.
Audio sounds too soft •Raise the volume of your stereo system or
increase the audio level of your Starmate 8 until
the sound quality improves. Refer to “Set Audio
Level” on page 76.
No audio when using the Aux In
Cable or Cassette Adapter
•Check all cables between your Starmate 8 and
your vehicle’s stereo system for a firm and secure
connection.
•Ensure you have selected the proper input
source on your vehicle’s stereo system.
•Increase the audio level of Starmate 8. Refer to
“Set Audio Level” on page 76.
Troubleshooting