User Manual

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Onyx EZR with Home Kit User Guide

Onyx EZR has been designed and built to be trouble-free but if you experience a problem, try this:

•Check that all connections are ﬁrm and secure.

•Make sure you have connected the Home Dock as described in this User Guide. Verify that the

AC power outlet is working.

If you see this on the screen: Try this:

Acquiring Signal •Move the antenna to a south-facing window. Not sure which way

is south? Think about where the sun rises (in the east) and sets

(in the west). Then stand so that east is to your left and you’ll be

facing south. Is there a window in the direction you’re facing?

•You may need to ﬁnd a better location for the antenna. Refer to

“Step 2: Place and Aim the Indoor/Outdoor Home Antenna” on

page 11.

Check Antenna Connection •Make sure that the antenna cable is ﬁrmly and securely plugged

into the Home Dock. Make sure the cable is not bent or broken.

•Turn Onyx EZR Off, then On, to reset this message.

•If the message persists, most likely the Indoor/Outdoor Home

Antenna cable has been damaged. Replace the antenna.

Channel Off Air •The channel you’ve selected is not currently

broadcasting. Tune to another channel.

Loading •Your Onyx EZR is acquiring audio or program information This

message usually goes away in a few seconds.

Updating •Your Onyx EZR is updating with the latest encryption code. Wait

until the update is done.

•You may be trying to tune to a channel that is blocked or

unavailable. Tune to another channel.

— •No program information, such as artist name, song title, or

channel exists.

If this happens: Try this:

You do not receive all the

channels to which you

subscribed

•Ensure that you have subscribed to the service by following the

steps in “Step 4: Activate” on page 15.

•Go to www.siriusxm.com/refresh and follow the directions to

refresh your Radio.

•Call 1-866-635-2349 for further assistance.

Audio sounds too soft •Raise the volume of your stereo system or increase the audio

level of your Onyx EZR until the sound quality improves. Refer to

“Audio Level” on page 36.

Audio fades or has static when

listening

•Check all cables for a ﬁrm and secure connection.

No audio •Check all cables between Onyx EZR and your stereo system or

powered speakers for a ﬁrm and secure connection.

•Ensure you have selected the proper input source on your stereo

system, or try another source.

•Increase the audio level of Onyx EZR. Refer to “Audio Level” on

page 36.

Troubleshooting