Owner's Manual

55
If you see this on the
screen:
Try this:
Updating •Onyx EZ is updating with the latest encryption
code. Wait until the update is done.
•You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— •No program information, such as artist name,
song title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you
subscribed
•Ensure that you have subscribed to the service
by following the steps in “Step 4: Subscribe” on
page 20.
•Go to www.siriusxm.com/refresh and follow the
directions to refresh your Radio.
•Call 1-866-635-2349 for further assistance.
Audio sounds too soft •Raise the volume of your stereo system or
powered speakers, or increase the audio level of
Onyx EZ until the sound quality improves. Refer
to “Set Audio Level” on page 38.
Audio fades •Check all cables for a firm and secure connection.
No audio •Check all cables between Onyx EZ and your
stereo system or powered speakers for a firm
and secure connection.
•Ensure you have selected the proper input
source on your stereo system, or try another
source.
•Increase the audio level of Onyx EZ. Refer to
“Set Audio Level” on page 38.
Troubleshooting