User's Manual

MAINTENANCE FUNCTIONS
Troubleshooting
60 (92)
SKF Enlight Collect IMx-1 System
User Manual
Revision C
Monitor service log and viewer
As it is the Monitor service that receives the data from the IMx-1 system, that
interface can contain relevant information regarding the system performance and
MQTT connection status.
To view current Status and recent Events, open the @ptitude Observer Monitor
service viewer:
• From @ptitude Observer, access it from On-line > Monitor service viewer
• Or, double click the Monitor area in the lower status bar
Figure 35 Monitor Service Viewer – Events – EC Manager app sync request – non-TLS
a) Without TLS
b) With TLS
Figure 36 Monitor Service Viewer – Events – MQTT service started
Figure 37 Monitor Service Viewer – Status – MQTT Running (TLS not enabled, example)
When troubleshooting use these tools to ensure that the expected MQTT service is
running (IP address, port, with/without TLS) and that successful connections are
being made.