User's Manual

MAINTENANCE FUNCTIONS
Troubleshooting
66 (92)
SKF Enlight Collect IMx-1 System
User Manual
Revision C
Be aware that the consistency of NFC and Bluetooth interactions with IMx-1 sensors
may vary between phone models, even within those from the same manufacturer,
due to differences in the detailed design. Where practicable, for IMx-1 system
commissioning, standardise on known ‘good performers’ and check the behaviour of
new models before deploying them widely.
The app includes the capability to store application, activity log files. To enable the
feature, from the Main menu touch the more options, vertical ellipsis ⋮, then select
Support:
a) More options
b) Support (top)
c) Support (lower)
Figure 44 Enabling the app, log file feature via App Support options
In the Diagnostics section, which is in the lower half of the Support list, there is an
option to enable log file storage, a further option to choose between a single
continuous file or separate files each day and an option to view the created logs in
app. When viewing a log file, it can be directly shared using normal Android share
capabilities.
As access to the above menu structure requires the ability to log in or still be logged
in to a Monitor instance, an application log is also available via the system settings
menu, Figure 3. The application log includes information about the login process, so
can assist troubleshooting in situations where this access hasn’t been achieved.
If difficultly is experienced connecting to Monitor double check that the app Monitor
configuration settings, Figure 4, are correct for the Monitor server being connected
to. In particular note that a mismatch of secure connection settings will not give an
error that specifically mentions security and will return different errors depending on
the exact nature of the mismatch: