User's Manual

MAINTENANCE FUNCTIONS
Troubleshooting
SKF Enlight Collect IMx-1 System
User Manual
Revision C
67 (92)
c) App TLS to Monitor non TLS
d) App non TLS to Monitor TLS
Figure 45 A mismatch of TLS settings causes connection errors
If difficulty is experienced detecting sensors in a scan and/or connecting to sensors
that have been detected, this may be related to the phone’s Bluetooth stack. To
remedy this, consider the following possible actions to clear the issue:
• switch Bluetooth on the phone off then on.
If that doesn’t result in an improvement, then:
• restart the phone or clear the Bluetooth cache and then restart the phone.
If sensors can be detected and connected to but unexpected difficulty is then
experienced in commissioning them, check that in @ptitude Observer, the gateway
has been assigned to the machine.
4.3.6 System connectivity
A loss of system connectivity can be expected if the gateway status LED indication
shows anything other than green. Possible causes for a loss of system connectivity
include:
• Loss of power.
• Incorrect or incomplete configuration of the gateway.
• Local network fault.
• Wide area network fault, where @ptitude Observer is cloud based.
• Server-side failures:
o @ptitude Observer Monitor error or not running.
• Gateway internal failure.