Troubleshooting Guide

 Please Note - If you’re having any trouble switching between the LEFT and RIGHT buds
in Solo Mode, you will need to follow the reset instructions explained above and clear
BOTH earbuds and re-pair to enter back into the correct paired state to use either bud
solo.
BUDS NOT CHARGING IN CASE/CASE LID NOT
CLOSING PROPERLY?
Issue: Not seeing the RED LED indicator on the buds when you’ve placed your INDY™ EVO
back in their charging case?
Solution:
 Check to see if any debris is blocking the charging pins at the bottom of the case, or on
the bud.
 Check to see if the removable Stability Ear Gel or in-ear gels have been twisted or are
falling off. This could be keeping the buds from sitting correctly in the case. If you’re
having a hard time closing the lid completely, it is likely because the earbuds are not set
correctly or the gels are interfering.
o Please note: There is a notch on the stability gel and on the earbud to help indicate
a correct fit
 Check the battery level fuel gauge on the charging case to ensure the case is holding a
charge.
 When charging the device, we recommend using a cable, charger, or outlet with a power
output that does not exceed 18-Watt (5 Volts/3.6amps).
If you’ve checked everything above and are still experiencing issues and/or if the indicator light
remains dark and does not come on at all, please visit our
warranty page where you can file a
claim to receive a replacement product. All Skullcandy products have a 1-year warranty.