User's Manual

Treatment for common problems
1. Data erase
To erase information and reset factory data, please follow these steps: settings – security copy –
reset factory data – accept.
2. No voice in the earphone
Make sure the volume is not turned down all the way
Unplug the headset. Plug it in again. Make sure you push connector all the way in.
3. Charging issues
Please make sure the setting of the charger is according with the device.
Try to charge the Smartphone with another compatible charger to check where the problem
comes from.
4. Download issues
Make sure it connects with internet properly. Adjust time and date.
5. Why some of downloaded videos cannot play normally?
The device is compatible with most of video file format, but there still have some differences in
format, encoded mode, Resolution and code rate etc. it could result in some of the videos
cannot play or have play issues. Our suggestion is that use the three party adapter software for
transforming in the PC then copy to the device.
6. Device crashed or can't turn on
Once device crashed during the running time, It can be restarted via tap the RESET button,
located at the back or side part of the device.
NOTE:
We are not responsible for any incompatibilities of use that may be occasionally generated
between applications developed by third parties and this device.
Consequently, no product returns will be accepted for this reason.