User's Manual

15
7. Troubleshooting & FAQ
Frequently Asked Questions
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How long will my recordings be available?
Do I have to leave my light switch on?
How many Toucan Cameras can I install
at home?
Can I use LED bulb with Toucan?
What is the maximum light bulb wattage
I can use with the Smart Socket?
I do not see any Toucan camera show up
in setup screen?
My Toucan is “offline”?
All Toucan come standard with a two-hour download and “look back”
window. With premium subscription plans, you can “go back in time”
to access every event that your Toucan generated for up to 30 days.
Yes, Toucan uses power continuously, so you will have to leave the
light switch on. We have provided with your Toucan a “Keep it On”
label as reminder to leave the switch on.
There’s no limit. We recommend installing Toucan at all major entry
points. You can add multiple camera to your Kuna app and manage
each camera all in one app.
Yes, we recommend that you use an LED bulb.
Smart Socket supports up to maximum 75W.
Toucan uses Bluetooth® LE 4.0 for setup. You will need to be within
about 10 feet of the Toucan and have Bluetooth enabled on your
mobile device. Try rebooting your mobile device and launch the
Kuna app again.
1) Reboot your Toucan: Turn off your Toucan (using the light
switch it’s connected to) and wait at least 10 seconds.
Then, turn on the light switch back on.
2) Run through the set-up process: Re-add the Toucan camera again.
* may be caused by weak Wi-Fi signal. Improve performance
by moving your router closer to your Toucan, or adding a
Range Extender in between.
Note: If you need to change the router or ownership of your Toucan, please contact Kuna Customer Service to reset the Toucan.
Note: Model Number and Serial Number (S/N) is located on the packaging, instruction manual,
or on the product. Please have this information ready before contacting tech support.
Toucan user manual24_wo.indd 15 31/3/2016 10:30 AM