Let’s get you up and running.
Contents • • • • • • • • Safety first 2 What’s in the box 3 Your activation date and your Sky Broadband Hub 4 Connect your Sky Broadband Hub 6 Your Voice Hub 8 Connect your Voice Hub 9 Quick check 11 Help 11 Safety first Warning • Please read this set-up guide and the ‘Important safety and product information’ leaflet, that came with your Sky Broadband Hub, before installation. It’s important to keep them both so you can refer back to them in the future.
What’s in the box • • • • Set-up guide Sky Broadband Hub (BR203sUK) Voice Hub – AudioCodes Mediant 500Li® 8-Port ATA Ethernet cable and phone adaptor * * 17024 - Cat5e Ethernet cable 17023 - Adaptor Lead RJ11 Plug - BT431 socket Supplied by Comtec Cable Accessories Ltd, Cardinal Way, Cardinal Distribution Park, Godmanchester, Huntingdon, England.
Your activation date Your hub won’t start working until the activation date we shared with you by email – it can be any time up to midnight. What’s in your Sky Broadband Hub box Important paperwork and Connect card Grey cable Sky Broadband Hub Power supply Warning Please read the ‘Important safety and product information’ leaflet before installing or using your Sky Broadband Hub.
Your Sky Broadband Hub WiFi name and password details WPS button and light (Wi-Fi Protected Setup ) Status lights TM Broadband Phones Power Ethernet Reset (not in use) Find your phone socket Find your main phone socket. Unplug whatever’s plugged in. It’s usually where the phone line comes into your premises and is thicker than the others. Phone cables, broadband equipment, splitters and so on.
Connect your Sky Broadband Hub 1 If your phone socket has one port Take the grey cable (you won’t need the black cable). Plug the white end into the phone socket. Plug the purple end into the purple port on the back of your hub. 2 If your phone socket has two ports Take the black cable (you don’t need the grey cable). Plug the white end into the left or top port on the phone socket. Plug the purple end into the purple slot on the back of your hub.
Connecting your devices Settings Help Now your Sky Broadband Hub is set up, you need to connect all your devices to your broadband. Log in to your hub using a device that’s connected to your WiFi to change your settings (like your WiFi name or password). Followed these steps but your hub’s still not working? Every device is different. But here’s how you usually connect to WiFi with a password: 1 Type 192.168.0.1 into a browser address bar. 1 Click or tap the WiFi icon.
What’s in your Voice Hub box Your Voice Hub Voice Hub Status lights Power supply Important paperwork Audiocodes Mediant 500 Li 8 Port ATA Hardware Installation Manual and Regulatory Information What’s in the cable box Required for the Voice Hub set-up Power port Blue WAN port Phone ports Yellow LAN port ( not in use) Blue Ethernet cable Phone adaptor Warning Please read the ‘Audiocodes Mediant 500 Li Hardware Installation Manual’ before installing or using your Voice Hub.
Connect your Voice Hub Before you continue, make sure you’ve completed the set-up of your Sky Broadband Hub. 1 Find a location for your Voice Hub Place your Voice Hub near your Sky Broadband Hub. Don’t put one hub on top of the other – they need to sit side by side for best WiFi performance. If you want to put your hubs in separate locations, please contact us for an engineer appointment. 2 Take the blue Ethernet cable Plug one end into the blue WAN port on the back of the Voice Hub.
4 Selecting which phone ports to use Depending which package you have. If you have 1 line: only use the phone port on the far left If you have 2-4 lines: only use the phone ports on the left-hand side The Power, Status and GE lights on the front of the Voice Hub should go green (this may take 5-10 minutes). Warning Remember, your phone service only works via the internet. If your internet fails, you won’t be able to connect your phone direct to the wall socket.
5 Plugging in your phone If your phone lead has an RJ11 plug, you can plug it directly into the phone ports. Note: IP phones won’t work with the Voice Hub, please don’t try to plug them in.
© Sky group of companies 2021. Sky and Sky Connect are trade marks owned by the Sky group of companies. SKY CP LIMITED, GRANT WAY, TW7 5QD UNITED KINGDOM Sky Connect Set-up Guide Rev.
