Sky±HD User Guide Welcome to our handy guide designed to help you get the most from your Sky±HD box. Whether you need to make sure you’re set up correctly, or simply want to learn more about all the great things your box can do, all the information you need is right here in one place.
Welcome to your new Sky±HD box An amazing piece of kit that offers you: • All the functionality of Sky± • Easy access to On Demand with built-in Wi-Fi® connectivity (selected models only) • A choice of over 80 HD channels, depending on your Sky TV subscription Follow this guide to find out more about your Sky±HD box • Up to 60 hours of HD storage on your Sky±HD box or up to 350 hours of HD storage if you have a Sky±HD 2TB box
This user guide does not apply to Sky±HD boxes manufactured by Thomson.
Contents Overview page 5 Other services page 73 Watching the TV you love page 15 Get the most from Sky±HD page 76 Pausing and rewinding live TV page 24 Your Sky±HD box connections page 104 Recording with Sky± page 26 Green stuff page 110 Discover a world of entertainment page 31 For your safety page 114 Managing your recordings page 57 2
Full Contents Overview About your Sky±HD box Your Sky±HD box Turning your Sky±HD box on and off Your viewing card Connecting your Sky±HD box to your broadband router Your Sky±HD remote Your Sky±HD remote and your TV Changing the volume Changing channels About the Now, Next & Later banner Watching the TV you love The Sky± Homepage Exploring the Sky Guide Seeing what’s on with the TV Guide Finding a specific channel in TV Guide Seeing what’s on the HD channels Identifying HD programmes Going back to the ch
Other services Going interactive Teletext Get the most from Sky±HD Personalise your Homepage tiles Choosing your favourite channels What’s on your favourite channels Having more control over what the kids watch Changing your PIN About your PIN Family Setting Restricting rated programmes Restricting specific channels PIN protecting kept programmes Restricting programmes in your Planner Sharing your Sky±HD box Accessibility settings Watching TV with audio description or subtitles Finding subtitled or audio
Overview 1 About your Sky±HD box 2 Your Sky±HD box 3 Turning your Sky±HD box on and off 4 Your viewing card 5 Connecting your Sky±HD box to your broadband router 6 Your Sky±HD remote 7 Your Sky±HD remote and your TV 8 Changing the volume 9 Changing channels 10 About the Now, Next & Later banner 5
1 About your Sky±HD box With your Sky±HD box, a compatible HD ready TV and the relevant subscriptions you can enjoy fantastic Sky entertainment in stunning high definition, as well as all the features and benefits of Sky±. Our Sky±HD box is a video recorder and satellite receiver in one, making it easy to record and store a collection of your favourite TV shows and movies to watch whenever you want.
Your Sky±HD box Top 2 back up jumps back to last page or to previous level in Sky Guide screens tv guide shows the Sky± Homepage i reveals more about a programme arrows show what’s on other channels or highlight on screen options turns your Sky±HD box on, to standby or off select confirms a menu option Front rewinds a recording or live TV stops playing back a recording records a programme plays a recording pauses a recording or live TV fast forwards a recording Overview lights when Sky± is recording
3 Turning your Sky±HD box on and off Press the Sky button on your Sky±HD remote to turn the box on, and wait for a few moments for it to start up. To turn your Sky±HD box to standby, press the standby button on your remote. To turn your Sky±HD box to off, press and hold the standby button for 5 seconds on your remote. The standby light on the front panel is red when your Sky±HD box is plugged into the mains but turned off. The light is green when your Sky±HD box is on.
4 Your viewing card Your viewing card needs to stay in your Sky±HD box at all times so you can watch all the Sky TV channels you’re entitled to. The viewing card slot is under the flap on the front of your Sky±HD box. There’s no need to remove the viewing card unless it’s faulty or has expired. Please remember these cautions: • Don’t remove or re-insert the viewing card unnecessarily • Don’t bend the viewing card • Keep the card away from heat and sunlight • Keep the card dry.
5 Connecting your Sky±HD box to your broadband router If your Sky±HD box has built-in Wi-Fi connectivity (DRX890W and DRX895W models only), then simply connect it to your broadband router via Wi-Fi to start enjoying On Demand including Catch Up TV. It can be connected to a wide variety of broadband routers from any broadband provider. There are three ways of connecting your Sky±HD box to your broadband router using Wi-Fi. Firstly, check if your broadband router has a WPS (Wi-Fi Protected .
6 Your Sky±HD remote sets your remote to control your Sky±HD box turns your Sky±HD box on, to standby or off and turns your TV on and off sets your remote to control your TV gives options including subtitles, favourite channels and turning off the mini TV shows Box Office programmes provides interactive services shows the Sky± Homepage tells you more about a programme turns your TV’s sound on and off changes channel or goes up/down a page changes your TV’s volume confirms a menu option show wh
7 Your Sky±HD remote and your TV Your Sky±HD remote can work with both your Sky±HD box and your TV. Press tv on the remote to switch control from the Sky±HD box to the TV. Press Sky to go back to controlling the Sky±HD box. Use HDMI One Touch Play to turn a compatible TV on and switch to the correct HDMI input for your Sky±HD. You can even quickly switch from a DVD player or games console. See page 101 and sky.com/onetouch for more information.
8 Changing the volume Use the remote’s vol +/- button to change the volume of your TV. You can turn the sound off altogether by pressing the mute button. 9 Changing channels To go through the channels one at a time, press the channel +/button on your remote and wait for the channel to change. If you know a channel’s number you can enter it on the remote to jump straight to that channel. For example, enter the sequence 5-0-1 for Sky News.
10 About the Now, Next & Later banner The Now, Next & Later banner is your ultimate on screen helper — it lets you see what’s on now, next and later, change channels, set reminders, record programmes if you have a Sky± subscription, and see which programmes you are recording right now, all without interrupting what you’re watching.
Watching the TV you love 1 2 3 4 5 6 7 8 9 10 The Sky± Homepage Exploring the Sky Guide Seeing what’s on with the TV Guide Finding a specific channel in TV Guide Seeing what’s on the HD channels Identifying HD programmes Going back to the channel you last watched Finding out more about a programme with the i button Codes used in the programme information banner Finding and listening to radio channels 15
1 The Sky± Homepage Press the tv guide button on your remote control to display the Sky± Homepage and explore a world of entertainment. Use the arrow keys on your remote control to choose the different options available on your Homepage. Search Search for anything including an actor, director, sports team , title or any other word. Planner Find the shows you’ve recorded or downloaded Catch Up TV Catch up on shows you’ve missed from up to 30 days ago from up to 60 channels at the touch of a button.
2 Exploring the Sky Guide As well as using the Sky± Homepage you can move around the Sky Guide by scrolling left/right on the top menu to highlight your choice, and then pressing select.
3 Seeing what’s on with the TV Guide Choosing TV Guide from the Homepage displays the following screen: information area top menu Press tv guide on remote mini TV use left/right to highlight the option you want then press select (if available) showing what you’re watching so you don’t miss the action middle menu use left/right to highlight the tab option you want then press select bottom menu or ‘listings’ use up/down and left/right to highlight the item on the page to go back… shortcuts Press
4 Finding a specific channel in TV Guide TV Guide lists channels by channel number.
5 Seeing what’s on the HD channels To see listings for HD channels only, go to TV Guide and select the HD tab. In Now, Next & Later and general listings, you can spot HD channels easily as they have the letters HD after the channel name, for example, Sky 1 HD. When you’re watching TV and want to quickly return to the TV Guide, pressing the left arrow button on your remote control will display the TV Guide with the last channel you were tuned to highlighted.
7 Going back to the channel you last watched When you’re watching TV and decide to go back to the channel you blue button. were watching before, just press the The banner appears, showing the last channel you watched. Press select to tune to that channel. The blue button can also be used to watch your favourite channels. See Choosing your favourite channels (page 84).
9 Codes used in the programme information banner Rating codes Letter codes U SD This is a Standard Definition programme. Universal, suitable for all audiences including young children. PG Parental guidance is recommended. Some discretion may need to be applied as to the suitability of the film for younger or impressionable children. 12 Suitable for viewers aged 12 years or over. More mature themes or language make the film unsuitable viewing for young children.
10 Finding and listening to radio channels You can tune to radio channels in the same way as TV channels: 1 Use the up/down arrow to browse through the channels shown in the Now, Next & Later banner. Radio channels appear with a . speaker symbol next to them 2 Press select when you see the radio channel you want to listen to. You can see the entire list of radio channels as follows: 1 Press services, scroll left to Radio press select.
Pausing and rewinding live TV 1 2 Saving after pausing or rewinding live TV Changing how far back you can rewind live TV 24
1 Saving after pausing or rewinding live TV After pausing or rewinding live TV, if you haven’t got time now to watch what you’ve missed you can save the programme to your Planner, as follows: 1 After rewinding or pausing live TV, press record or select. The Now, Next & Later banner appears showing the programme’s name. 2 Press record. The symbol appears next to the programme name and the recording is stored in your Planner.
Recording with Sky± 1 2 3 4 5 Recording without interrupting what you’re watching Recording from Sky Guide listings Recording from anywhere you go Recording a promoted programme Setting reminders for programmes 26
1 Recording without interrupting what you’re watching To record… the programme you’re watching now: press the record button on your remote. When the banner appears, press record again. Press record twice to save what you’re watching something that’s on later and/or on a different channel: use the Now, Next & Later banner. When you see the programme you want, press record.
2 Recording from Sky Guide listings If you see something you want to record in TV Guide, On Demand or Sky Box Office listings, highlight it and press record. When you press record on a programme in the TV Guide, Sky± checks to see if the programme is part of a series and, if so, gives you the choice of recording this episode only or the remainder of the series. For any Sky±HD box with Smart Series Link it will also record the next series when it becomes available.
4 Recording a promoted programme If you see a promotional advert for a future programme(s) and you see the green remind me option, you can set up a recording for that programme or series without having to search for it in TV Guide or Now, Next & Later listings. Press the green button before the end of the advert to first set up a reminder, then follow the on screen instructions to record the programme.
5 Setting reminders for programmes If you don’t want to miss a TV programme, Sky Guide can remind you when it’s about to start. When you see a future listed TV programme you want to watch, simply highlight it and press select. When you press select, your Sky± checks to see if the programme belongs to a series. If so, it gives you the choice of setting the reminder once only or for the entire remainder of the series. Highlight Remind Once or Remind Series and press select.
Discover a world of entertainment 1 About On Demand programmes 2 Seeing what’s available to watch 3 Watching an On Demand programme 4 About your downloaded programmes 5 Managing your usage 6 Restricting viewing 7 Opting out 8 On Demand Download Format 9 Ordering entertainment from Sky Store 10 Watching Sky Store rentals 11 Sky Store Buy & Keep 12 Paying for Sky Store programmes 31
13 Ordering entertainment from Sky Box Office 14 Finding and watching Kids programmes 15 Watching your favourite sports 16 Suggestions 17 Sky Movies 18 Searching for programmes 32
1 About On Demand programmes On Demand programmes are ready to watch whenever you are • Enjoy the UK’s biggest Catch Up TV service, including Sky Channels, BBC iPlayer and 4oD • Sky Box Sets* of the latest and greatest series • Over 1000 movies for Sky Movies customers • Buy or rent the latest movies in Sky Store • Plus documentaries, kids’ shows and much more If you haven’t connected your box to broadband yet, you’ll only be able to take your pick from a limited selection of the week’s top pick
2 Seeing what’s available to watch 1 Once your Sky±HD box is connected to broadband, press tv guide for the Sky± Homepage. 2 On the Homepage you can see the following options to help you find programmes available to watch: Use the left and right arrows to highlight each option: Top Picks contains: Top Picks which is a selection of the week’s best TV. New Series where you can catch up on latest series. Even if you’ve missed the first episodes you can catch up here.
2 Seeing what’s available to watch (continued) 4 If you’ve highlighted a programme then a brief description of the programme appears in the top left of the screen. Press the i button for more detailed programme information. 5 If available, press the red button (View Trailer) to watch the trailer. When watching the trailer press select to view or download the movie. 6 Press select to start downloading the programme to your Planner.
2 Seeing what’s available to watch (continued) If you haven’t yet connected your Sky±HD box to broadband, you can only catch up on a limited selection of the week’s best TV. You can find out more about connecting your Sky±HD box on page 10 1 Press tv guide for the Sky± Homepage then move down to highlight Top Picks and press select. 2 In the Top Picks tab you’ll see the full you’ll see the full list of programmes available.The most recently added programmes appear at the top of the list.
3 Watching an On Demand programme Step 3 You can see how much has been downloaded so far in the programme summary area. It’s easy to watch programmes On Demand — just follow the simple steps below. If you would rather see a sneak peek first, look for the and press the red button. trailer icon Amount downloaded Step 1 If you can see the symbol, you can start watching straight away. If not, press select to start downloading the programme.
4 About your downloaded programmes You’ll find all of the programmes you’re downloading in your Planner, under the Downloads tab. Once a programme has finished downloading, it will move to the All tab with all of your other recordings. Programmes download one at a time so if you’ve selected several programmes to download, they’ll be queued in the Downloads tab of your Planner. The show at the top of the list will download first.
6 Restricting viewing All your parental control settings apply to On Demand programmes, with the exception of Channel Restrictions. For details on using your PIN and parental control settings, see Having more control over what the kids watch (page 82). To watch a rated programme before its normal watershed time, you need to enter your PIN. The times are shown below.
7 Opting out On Demand programmes in the Top Picks and Catch Up TV menus are available to all Sky TV customers with a compatible Sky±HD box at no extra cost. However, you can turn off a selection of On Demand content being automatically received by your box. 1 Press the services button on your remote to go into the options menu. Press select and scroll right to highlight the Customise tab.
8 On Demand Download Format This setting lets you decide if you always want to download On Demand content in SD or HD, or if you would prefer to always be asked. 1 Press the services button on your remote control to go into the Options menu. Press select and scroll right to highlight the Customise tab. 2 Scroll down to highlight the ‘On Demand Download Format’ setting.
9 Ordering entertainment from Sky Store The latest blockbusters are ready to watch in Sky Store. Just buy or rent them whenever you want. We add the biggest movies every week, so there’s always something great to buy or rent. You don’t even need a Sky Movies subscription – Sky Store is open to all Sky TV customers. When browsing through Sky Store you’ll see star ratings for the available movies, which are independent and provided by Rotten Tomatoes.
10 Watching Sky Store rentals You can watch the show you’ve just purchased immediately. Or if you want to watch it later, it will be in your planner ready for when you are. For rental programmes you have a fixed amount of time that you can watch it, which is usually seven days. Once you start watching the programme you have a certain amount of time before it will be deleted from your planner. This period of time is typically 48 hours but may be less than this.
11 Sky Store Buy & Keep With Buy & Keep you can download a movie and then it’s yours to watch whenever you want. You can see programmes you’ve purchased in the Planner in the ‘All’ and ‘Purchased’ tabs. If you ever replace or upgrade your Buy & Keep compatible Sky±HD box we’ll make sure your movies are automatically transferred to your new box once you’ve paired your viewing card, so your movies stay on your Buy & Keep compatible Sky±HD box as long as you’re a Sky± subscriber.
12 Paying for Sky Store programmes Charges for Sky Store programmes purchased via your remote appear on your account at the next available payment date. For rentals if you don’t watch any part of the programme, you won’t be charged for it and it will be deleted. For Buy & Keep you will be charged after you’ve entered your PIN. For Sky Store terms and conditions go to sky.
13 Ordering entertainment from Sky Box Office You can also order programmes from Sky Box Office but you have to select a time when the show starts. This is different to Sky Store which allows you to download shows to watch whenever you want.
14 Finding and watching Kids programmes The Kids tile on the Homepage contains a wide range of Kids shows from the top channels. TV & Movies shows a great range of TV shows and movies available on demand.* You can browse by programme, or by channel. Use the arrow buttons on your remote control to move around the categories and press select to see more content by programme or by channel. Highlight a show and press select to download.
15 Watching your favourite sports You can choose whether to have the Sports or Kids tile on the Homepage - see page 79 for more details. When the Sports tile is shown on the Homepage then highlight it and press select to browse through all the sport on now and coming soon. The Channels tab shows a list of sports channels listed by channel number. This channel listing can also be seen in the TV Guide under the ‘Sports’ tab.
15 Watching your favourite sports (continued) To watch a programme that is on now highlight it and press select. For to record or select to set a reminder. If programmes on later press there is more than one SD version of a programme available you will then see the ‘Showings’ page where you can choose your preferred showing. You can also filter the ‘live’ tab to show your favourite sports.
16 Suggestions You can find suggestions for TV shows and movies you might enjoy in Top Picks and also by using More Like This. Top Picks Your suggested shows are based on recent recordings or downloads in your Planner. Scroll through the programmes selected from your Planner on the left hand side to see recommended TV shows or movies in the right hand column ‘You may also enjoy:’ Find out more about a suggested programme by pressing the right arrow on your remote to highlight the show or movie you want.
16 Suggestions (Continued) If it’s on live TV you’ll be able to record it or set a reminder and if it’s On Demand you’ll be able to download it to watch now. If it’s a show with multiple series and episodes available you’ll be able to choose which series or episode you’d like to watch or download. If there are no recent programmes in your Planner, for example if you’ve just set up your Sky±HD box, you won’t see any suggested programmes.
17 Sky Movies In the Sky Movies tile Sky Movies customers will find over 1000 movies to watch whenever they’re ready. Scroll left / right across the middle menu to browse through the different movie categories available, such as Recently added, Most popular, or From Planner which shows all your recorded or downloaded Sky Movies. Press select to highlight a category you want to explore and use the left / right arrows to browse through the available movies.
17 Sky Movies (continued) Watchlist* When browsing through Sky Movies if you see a movie you want to watch later you can add it to your own personal Watchlist. green button to ‘Add to 1. Highlight a movie and press the Watchlist’. 2. Press the 3. The Watchlist tab shows a list of your ‘saved’ movies. green button again to ‘Go to Watchlist’. Movies in your Watchlist do not take up space on your Planner until they have been downloaded. The movie you have added most recently will be displayed first.
17 Sky Movies (continued) Watch from Start* Never miss the start of a movie again with Watch from Start which is available on Sky Movie channels. If the movie has started more than 5 minutes ago you’ll see a message on screen asking if you want to ‘Watch from Start’ (where the movie is available On Demand, or in your Planner). green button to ‘watch from start’ 1. Press the 2.
18 Searching for programmes Enhanced Search If you have connected your Sky±HD box to your broadband router you can search for more than just the title of a show. Try an actor or director’s name, a sports team, an event or anything else you can think of. You’ll see a list of popular suggestions so you can get to what you want quicker. The search results will display any matching programme titles available in the tv guide in the next 7 days and On Demand.
18 Searching for programmes (continued) Basic Search If your Sky±HD box is not connected to a broadband router, you can search for specific programme titles and genres only. The search results will include programmes showing in the next 7 days, available On Demand, or stored in your Planner. To start, press tv guide then the blue button (Search). Use the number keys to enter your search.
Managing your recordings 1 Managing your Planner 2 Searching for programmes in your Planner 3 Setting the Series Link function in your Planner 4 Choosing a recording to watch 5 Picking up from where you left the last recording 6 The Play symbol 7 Checking the remaining viewing time 8 Fast forwarding and rewinding 9 Pausing 10 Slow motion 11 Stopping playback 12 When recordings clash 57
13 Avoiding recordings being deleted 14 PIN protecting kept recordings 15 Cancelling current and future recordings 16 Deleting existing recordings 17 Undelete a recording 18 Keeping an eye on available disk space 19 Disk space warning 20 Recording radio channels 21 Adding extra time to the start and end of recordings 58
1 Managing your Planner Use the Planner tab options to filter the programmes and get a better overview: All Shows all programmes you’ve recorded or downloaded or are scheduled to download with the newest programme listed first. Scheduled Shows programmes you’ve set to record in the next 7 days and Smart Series Links which will automatically start recording when the next series becomes available. Deleted Shows recorded programmes that have been deleted.
2 Searching for programmes in your Planner From within your Planner, you can quickly find any programme you have recorded or downloaded by typing in the characters of the first part of the title. Just start typing in the ALL section and programmes starting with that letter will be shown. Use the number keys on the remote control to type. Press 2 once for ‘A’, and twice for ‘B’, and press 0 for space. Press left to delete the last letter or back up to delete all the letters you have entered.
3 Setting the Series Link function in your Planner When you set a reminder or a recording for a programme that belongs to a series, you can choose either just that episode or the remainder of the series (where the Series Link function is available). Once a programme is in your Planner, you can choose the Series Link option here too so you can automatically record or get reminders for the entire series. If you set a recording to series link it will record the entire series.
4 Choosing a recording to watch All recordings are stored in your Planner. 1 Go to your Planner. 2 Highlight the recorded programme and press play or select. The Playback screen appears and you may need to enter your PIN. 3 Use the left/right arrow to choose your starting point: Start — plays the recording from the beginning. End — plays back the last 10 seconds of the recording. This is handy if you want to check the whole programme was recorded.
5 Picking up from where you left the last recording If you hadn’t finished watching the last recording you played back, simply press play to return to where you left off. To play the last recording you watched, just press play, then play again Your Planner appears with the relevant programme highlighted, as long as the recording still exists and wasn’t played back to the end last time. To start playback from here, press play or select.
8 Fast forwarding and rewinding Press fast forward or rewind to move to a different place in the recorded programme. The fast forward/rewind symbol appears, showing the elapsed time and the speed. Rewind and fast forward at 4 different speeds Rewind symbol Fast Forward symbol You can increase the speed by pressing fast forward or rewind repeatedly. There are four speed settings to choose from: x2, x6, x12, x30. If you want to decrease the speed, press the opposite button.
12 When recordings clash Remember Sky± can only record two programmes at the same time. If you try to select a programme to record and it clashes with others you’re currently recording, or are set to record in your Planner, you have to choose which recordings to keep. When three or more recordings are set, you’ll be asked to select which of the recordings to keep.
13 Avoiding recordings being deleted It takes just the press of a button to delete a programme from your Planner. To avoid unplanned deletions, use the Keep option. To protect a programme, go to your Planner. blue button (Keep). Highlight the programme and press the The programme is now marked for Keep, shown by the symbol: K Sky Guide now won’t delete the recording without asking you if you’re sure. When you’re running out of disk space, programmes marked for Keep won’t be deleted.
15 Cancelling current and future recordings To cancel a current or future recording... without interrupting what you’re watching: browse to the programme in the Now, Next & Later banner and press record. The symbol disappears. straight from your Planner: you’ll find programmes that are currently recording in the All tab, and future recordings in the Scheduled tab.
16 Deleting existing recordings (continued) To delete a Series Stack: yellow (Delete All) 1. Highlight the Series Stack and press 2. Choose whether to ‘Delete all Viewed’ or ‘Delete All’ 3. Press Select again to confirm that you want to go ahead with the deletion Where you have set recordings to ‘Keep’ and have also set PIN protection on ‘Kept’ recordings then you’ll need to enter your PIN to complete the deletion.
17 Undelete a recording All programmes deleted from the Planner will be moved to the Deleted tab in your Planner. Recordings in the Deleted tab will be kept as long as there’s additional, unused space on your Sky±HD box. However, recordings in the Deleted tab will be automatically permanently deleted by your Sky±HD box, according to the order they were originally deleted, if space is required for new recordings. You can chose to Permanently delete, or Restore recordings in the Deleted tab.
18 Keeping an eye on available disk space Remember that because your Sky±HD box records onto its hard disk there is a fixed amount of storage space for recordings and On Demand downloads. To see how much space each programme is using, highlight a programme in your Planner and check the yellow part of the indicator bar. The bigger the yellow part, the more space the programme is using.
20 Recording radio channels You can record radio channels as follows: 1 Find the radio channel you want by following the steps on page 23. 2 Highlight the channel and press record. The Manual Record screen appears. 3 If you need to, change the Channel Number/Name with the left/right arrow or by keying in the number. 4 Highlight Day and use the left/right arrow to choose the day of the recording. 5 Highlight Start Time and key in the start time of the recording with the number buttons.
21 Adding extra time to the start and end of recordings Your Sky±HD box automatically tries to find the best recording slot for your recorded programmes, and aims to capture the entire programme even if it overruns. You can change the automatic setting and choose to add extra minutes either side of the scheduled recording, as follows: 1 Press services (for Options), press down then select the Sky± Setup tab.
Other services 1 Going interactive 2 Teletext 73
1 Going interactive Get more from your Sky±HD box with interactive services. Using Sky interactive you can upgrade your subscription, manage your Sky Account, get help, support and more. To access Sky interactive services, press the interactive button on your remote. Press interactive for the interactive menu When you’re watching TV, you can also look out for a colour symbol on screen telling you there’s an interactive service available. Press the colour button when you see the symbol (usually red).
2 Teletext To use digital text services, press text on your remote while you’re watching a channel. If the channel you’re watching doesn’t have digital text, you see a message telling you how to use teletext instead. From the digital text service, press Sky at any point to go back to what you were watching.
Get the most from Sky±HD 1 Personalise your Homepage tiles 2 Choosing your favourite channels 3 What’s on your favourite channels 4 Having more control over what the kids watch 5 Changing your PIN 6 About your PIN 7 Family Setting 8 Restricting rated programmes 9 Restricting specific channels 10 PIN protecting kept programmes 11 Restricting programmes in your Planner 12 Sharing your Sky±HD box 76
13 Accessibility settings 14 Watching TV with audio description or subtitles 15 Finding subtitled or audio described programmes 16 Changing the contrast and font size 17 Important information about Single Satellite Feed installations 18 Your mini TV setting 19 Saving bookmarks 20 Managing and deleting bookmarks 21 Skipping to bookmarks 22 Starting playback from a bookmark 23 Setting up and resetting your remote 24 If the set up didn’t work 25 Alternative set up Get the most from Sk
26 Replacing the batteries 27 Adding channels that aren’t listed in Sky Guide 28 Watching your added channels 29 Changing the picture settings 30 HDMI One-Touch-Play 31 Copying programmes to video/DVD 32 Changing how the Circular Playback Display works 78
1 Personalise your Homepage tiles You can choose whether the Kids tile or the Sports tile is shown on your Homepage. To change the tile: 1 Press services (for Options), press down then select the Customise tab 2 Highlight the ‘Homepage Personalisation’ setting and press left/right to choose between Kids / Sports 3 Press the green button to confirm (Save Settings) For more detail on the Kids tile see page 47. For more detail on the Sports tile see page 48.
2 Choosing your favourite channels Once you get to know what channels you watch most often, you can set them up as your favourites so you can find them more easily. To store your favourites: 1 Press services (for Options), press down then select the Favourites tab. A list of available channels appears. 2 Highlight a channel you want as one of your favourites and yellow button (Favourite). A tick appears next press the to the channel. 3 Choose up to 50 channels and press the (Save) when you’re done.
3 What’s on your favourite channels Once you’ve marked channels as your favourites (page 80), you can choose to see what’s on those channels only. Your favourite channels are marked with a tick To see what’s on your favourites without interrupting what you’re blue button. The first channel watching, just keep pressing the blue button is the channel you last you see when you press the blue button again to get to your favourites. watched.
4 Having more control over what the kids watch Because of the range of channels on offer, there may be a few you’d rather your kids didn’t watch. With a PIN and the right settings, you can avoid many unsuitable channels being shown without your permission. For more control over who watches what, start by pressing services, and press select. scroll left to Parental Control You now need to enter your four digit PIN (see below).
7 Family Setting This will remove adult channels and content and will require your PIN to be entered for any pre-watershed playback, as well as for any purchases or interactive purchases. The Family setting will only restrict movies playback before 9pm and may not apply to programmes you’ve recorded. 1. Go to Parental Control < Family. 2. Press down to highlight Family Setting. 3. Use left/right to turn the setting ON. 4. The press the green button to save settings.
7 Family Setting (continued) PIN required for Purchases This setting helps to prevent Sky Store and Sky Box Office programmes being bought without your permission as a PIN is required to confirm purchases. When the Family setting is switched on you will always require a PIN to complete a purchase. Alternatively you can change this setting to: NO / OVER £1 / £2 / £3 / £4 / £5 / £10 or £20. Your box needs to be connected to broadband or a telephone line to change the spending limit.
8 Restricting rated programmes Some programmes have an age rating as a guide to how suitable they are for children. You can lock all such programmes, so anyone who wants to watch them has to enter the PIN. This is especially useful for programmes in your Planner, as well as Sky Store, Sky Box Office and On Demand programmes, which are available outside the normal schedule. 1 Go to Parental Control > Ratings.
9 Restricting specific channels If there is just one or a few specific channels you would prefer members of the family not to watch, you can lock them one by one, as follows: 1 Go to Parental Control > Channel. This page lists all the channels by channel number. 2 To find the channel, key in the channel number if you know it, or use ch- or ch+ to go one page up or down.
10 PIN protecting kept programmes In your Planner, you can mark recordings for Keep to prevent them from being deleted accidentally (page 66). You can take this further and have Sky Guide ask for the PIN before a kept recording can be deleted. Set this up as follows: 1 Go to Parental Control > Other. 2 Highlight PIN Protect Kept Programmes and use the left/right arrow to choose ON. Now anyone who wants to delete a kept recording has to enter the PIN first.
12 Sharing your Sky±HD box If you have a mobile or tablet device with the correct version of the Sky± app, it’s possible to use the application to control your Sky±HD box when the devices are connected to the same wireless network. If you’d like to prevent the Sky± app from connecting and controlling your Sky±HD box, you can turn this setting off. 1 Go to Parental Controls > Other. 2 Highlight ‘Share what’s on this box’ and use the left/right arrows to choose OFF.
13 Accessibility settings You can set up the accessibility features you need in the Accessibility menu, such as subtitles or audio description, or you can change the Sky Guide to a high contrast colour scheme and / or bolder font to make it easier to navigate. You can find the Accessibility menu by pressing Services on your remote control and then the down arrow. 14 Watching TV with audio description or subtitles To change the setting in the Accessibility menu: 1.
15 Finding subtitled or audio described programmes Sky Guide can bring your attention to programmes that have subtitles or an audio description. To set this up, follow these steps: 1 Press services (for Options), then press down to highlight the Accessibility tab, and down again to enter the menu. 2 Highlight Highlighted Programmes and use the left/right arrow to choose Audio Description or Subtitles.
16 Changing the contrast and font size (continued) Subtitled programmes or those with an Audio Description will be highlighted with a blue background and white text. You’ll also still be able to use Increase Contrast and Font Size when you’re using HD highlighting. Please see page 20 for details on how to switch HD highlighting ON / OFF.
17 Important information about Single Satellite Feed installations Do you have a Single Satellite Feed like this? After installation of your Sky±HD box you may see some incomplete information or error messages on screen. Don’t worry, it’s easy to fix — just follow these instructions to switch the Single Feed Mode to ON. TV SAT FM-DAB Switching the Single Feed Mode to ‘ON’ 1 First, ensure that the satellite feed is connected to Dish Input 1 on the back of your set top box.
18 Your mini TV setting Turning the mini TV off removes the mini TV picture in your Sky Guide and mutes the programme audio. To turn your mini TV off: 1 Press services (for Options), press down then select the Customise tab. 2 Under Mini TV Mode, press left/right to choose OFF. The mini TV disappears and the programme audio is muted. 3 Press the green button to confirm (Save Settings).
19 Saving bookmarks When you’re watching a recorded programme and you see something red button. you want to bookmark, press pause and then the The Bookmarked symbol appears in the corner of the screen. Press play to carry on watching the programme. 20 Bookmarked symbol Managing and deleting bookmarks To see all bookmarks within a recording, press pause then the green button when you’re playing it back. A list of bookmarks appears, showing their place in the programme.
21 Skipping to bookmarks To go to the next bookmark while you’re playing back a recording, press and hold rewind or fast forward until the screen skips to the next bookmark. Skip Back symbol Skip Forward symbol The Skip Forward/Back symbol appears in the corner of the screen. 22 Starting playback from a bookmark Press and hold down fast forward or rewind to skip to the next bookmark You can start playing a recording directly from a bookmarked place, as follows: 1 Go to your Planner.
23 Setting up and resetting your remote If you leave empty batteries in your remote for too long, you may need to reset it to work with your TV. If this has happened, or for any other reason the remote doesn’t work with your TV, follow these steps carefully: 1 Look up your TV’s brand and code in the list on the right. If you can’t find it here, see Alternative Set Up (page 97). 2 Turn your TV and Sky±HD box on and press tv on your remote control.
24 If the set up didn’t work If you followed the set up carefully but can’t see TV Guide at the end of it, follow these simple steps: 1 Check and make a note of which TV channel you use for watching Sky digital TV. 2 Press tv on your remote. 3 Hold down select and the 4 Key in the channel number your TV uses for watching Sky digital TV and press select and hold for 2 seconds. The red light blinks, meaning the remote settings are made properly.
26 Replacing the batteries Your remote runs on AA batteries (MN1500, LR6 or UM-3). When it’s time to replace them, Sky Guide gives you a warning message and a low battery symbol appears in the banner. Take the empty batteries out straight away and replace both batteries at the same time. Please don’t put old batteries in the everyday household rubbish. They should be taken to a special environmentally friendly collection point.
27 Adding channels that aren’t listed in Sky Guide Some channels can be received by your Sky±HD box but don’t appear in Sky Guide listings. Your Sky±HD box is designed to receive digital television signals transmitted at 28.2 or 28.5 degrees east, either unencrypted or encrypted using BSkyB’s encryption system. It may be possible to receive other digital satellite signals but it’s not guaranteed.
29 Changing the picture settings When your Sky±HD box was installed, your engineer should have set the picture settings at the right level to suit your equipment, so we recommend you don’t adjust them here unless you find it absolutely necessary. Sky’s HD service uses two HD picture formats. The first, 1080i, brings the number of rows in the frame up to 1080 — that’s over 500 more than a standard PAL image. The other, 720p, shows 720 rows in each frame and refreshes the screen at twice the rate of 1080i.
30 HDMI One-Touch-Play HDMI One-Touch-Play enables you to turn a compatible TV on and switch to the correct HDMI input for your Sky±HD box. You can even quickly switch from a DVD Player or games console. Find out more information at sky.com/onetouch This feature is not available on Samsung HD, Pace HD or DRX780 boxes. HDMI One-Touch-Play is switched on by default. To change this setting follow these steps: 1 Press services, scroll right and select Settings the Picture tab.
31 Copying programmes to video/DVD To free up space on the hard disk or in your Planner, you can copy recorded programmes onto video or DVD. While copying, you can watch the recording being copied but you can’t watch any other programme. HD programmes are copied in standard definition quality. Copy to your video/DVD recorder as follows: 1 Make sure your video/DVD recorder is set up properly. Refer to your video’s user guide and see page 100 of this guide for details. 2 Go to your Planner.
32 Changing how the Circular Playback Display works The Circular Playback Display on the front panel of your Sky±HD box lights up whenever you are recording or using the playback functions. You can change when and how the indicator lights up You can change the way the Circular Playback Display works, as follows: 1 Press services (for Options), press down then select the Sky± Setup tab. 2 Highlight Circular Playback Display and use the left/right arrow to change the setting.
Your Sky±HD box connections 1 Basic set up 1 2 Basic set up 2 3 Connecting other devices 4 Switching on Dolby® Digital audio 5 Adjusting sound synchronisation 104
1 Basic set up 1 Does your compatible HD ready TV have an lead. If so, all you need is the supplied port? lead Telephone socket Broadband router HDTV Mains socket (alternative to Wi-Fi) Minidish WARNING! You must disconnect your Sky±HD box from the mains supply before you connect your Sky±HD box to (or disconnect it from) any other equipment. Use only the supplied mains lead to connect your Sky±HD box to the mains supply.
2 Basic set up 2 If your TV has a DVI port you need an audio (L/R) cable and an to DVI lead (or an adapter for the supplied lead). Audio (L/R) cable Telephone socket to DVI lead Minidish Broadband router (alternative to Wi-Fi) Mains socket HDTV DVI WARNING! You must disconnect your Sky±HD box from the mains supply before you connect your Sky±HD box to (or disconnect it from) any other equipment. Use only the supplied mains lead to connect your Sky±HD box to the mains supply.
3 Connecting other devices To connect your box to a DVD/video recorder or a TV aerial, follow the set up shown on the right. See also the user guides supplied with your devices. If you notice that the picture quality is affected, connect your Sky±HD box directly to the TV instead of through the DVD/video recorder.
4 Switching on Dolby® Digital audio With the digital audio outputs you can connect your Sky±HD box to a compatible home cinema system and listen to programmes broadcast in Dolby® Digital audio. For this you need an optical, coaxial or HDMI* cable (not supplied) and you need to change the default settings on your Sky±HD box: 1 Press services, scroll right and select Settings, and then select the Sound tab.
5 Adjusting sound synchronisation If you’ve connected your Sky±HD box to a home cinema system using one of the digital audio outputs, you may find the audio and video are out of sync. If this happens, you can easily change the sound settings to correct the sound. You can change the settings as follows: 1 Press services, scroll right and select Settings, and then select the Sound tab. 2 Highlight Digital Audio Output Delay and press select.
Green stuff 1 Saving energy with standby 2 … and standby modes 3 Recycling electrical and electronic products 4 Recycling packaging 5 Disposing of batteries 6 More information 110
1 Saving energy with standby Switching your Sky±HD box to standby when it’s not in use will reduce the amount of energy that it uses. Remember that the box can still make recordings when in standby so we recommend you make a habit of pressing the standby button (so the light on the box turns amber) as soon as you finish watching TV. Amber = Standby Alternatively, you can switch your Sky±HD box off by pressing and holding the standby button for 5 seconds (so the light on the box turns red).
3 Recycling electrical and electronic products The crossed out wheeled bin symbol is used to mark products that should not be disposed of with general household waste, but collected separately for reuse or recycling. Recycling electrical or electronic waste equipment helps to conserve valuable natural resources and ensures that it is recycled in a manner that protects human health and the environment.
5 Disposing of batteries The marking, shown left, on the battery indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment.
For your safety 1 Using equipment safely 2 Warnings and cautions 3 Mains plug and fuse 4 Connecting to the mains supply 114
1 Using equipment safely Your Sky±HD box has been manufactured to meet international safety standards, but you must take care if you want it to perform properly and safely. It is important that you read this booklet completely, especially the ‘Warnings and Cautions’ instructions. If you have chosen the self set up option you should follow the instructions set out in your Sky±HD self set up guide.
3 Mains plug and fuse The supplied mains plug may be a non-rewireable type or a rewireable type. Both types contain an approved 3A fuse. If you need to replace the fuse, use an ASTA or BSI approved BS 1362 fuse, rated at 3A and marked with either of these symbols. Non-rewireable plugs have the fuse beneath a fuse cover on the plug face. Use a screwdriver to lever off the fuse cover, replace the fuse with a new one and refit its cover. Never use a plug if its fuse cover is missing.
Troubleshooting You can get help on using Sky digital from various places.
What’s wrong? Possible reason What to do now I can’t find my HD programmes — Your HD channels are listed separately. Go to TV Guide and select HD. If you can’t see them here, you may not have the right subscriptions or equipment. To upgrade to Sky±HD, call us. Nothing is happening on screen / my screen is blank. Your Sky±HD box may not be plugged into the mains. 1 Your TV may not be able to detect input automatically. the 1 Your TV or video recorder may not be correctly tuned.
What’s wrong? Possible reason What to do now HDMI One-Touch-Play is not working a) TV may not be CEC compatible Check TV user manual or TV manufacturers website b) CEC control on TV may be switched off Switch CEC setting on in TV menu c) The TV has an IR blaster feature which switches Sky±HD box off when TV is switched on Either switch HDMI control setting to OFF in the Settings - Picture menu to disable HDMI One-Touch-Play or switch the IR blaster feature to OFF for the Sky±HD box in the TV menu
What’s wrong? Possible reason What to do now It says Clashed next to a recording A third programme was set to in my Sky± Planner. record, making it clash with other recordings. See When recordings clash (page 65) to avoid this in the future. Bear in mind for when you have a whole series to record using the Series Link function, the next episode is sometimes added to the Planner only when the previous episode starts recording. It says Recording interrupted in a recording’s programme information.
What’s wrong? Possible reason What to do now The start of a programme was not recorded. You set up numerous back to back recordings. Sky prioritises the end of an existing recording over the start of a new one. To get your Sky±HD box to record in the most efficient way, see Adding extra time to the start and end of recordings (page 72) and change the settings back to Automatic. My phone line is not connected. Your phone line is not physically connected to your Sky±HD box.
What’s wrong? Possible reason My phone line is not connected (continued) B There’s more than one phone B Reconnect your Sky box(es) to the correct phone line line in your home but you’ve (the one you have registered with us), then follow the connected one or more of your ‘callback’ procedure below. boxes to the line that’s NOT registered to your Sky account.
What’s wrong? Possible reason I can’t find a channel I have watched before. The channel name or number may Check the TV Guide listings to search for the channel. have changed. Alternatively, the channel may be listed under a different tab option, may no longer be broadcast, or may no longer be part of your subscription package. I can’t get a picture on my HD channels. You may not have the right subscriptions or equipment. The resolution output setting may be incompatible with your TV set.
Display messages Read these tips if you see a message on screen and you don’t know what to do next. Message What does it mean? What to do now Insert your viewing card. There’s no viewing card in the viewing card slot of your Sky±HD box. Insert or reinsert your viewing card in the direction of the arrow. The card holds all the information your Sky±HD box needs to know about your subscription. There is a problem with your viewing card. Your Sky±HD box cannot recognise your viewing card.
Message What does it mean? What to do now This programme has already started. The programme has already started and you can’t buy it now. Check the listings to find out when it’s on next so you can buy it then. Recording/Live Pause is not available. Your Sky± subscription has expired. Call Sky± Customer Service to renew your subscription. The number is provided in your Terms & Conditions document. The Planner is full. You must delete an entry before another programme can be added.
Message What does it mean? What to do now To get more from your Sky±HD box, Your Sky±HD box is not connected including On Demand, you need to to your broadband router. connect to your broadband router. Follow the steps described under Connecting your Sky±HD box to your broadband router (page 10). Upgrade your subscription to view this channel. You don’t have the right subscription. Follow the instructions on screen to upgrade your subscription. No signal found.
Message What does it mean? What to do now Recording interrupted by loss of signal or cancellation. Please wait. Your Sky±HD box temporarily lost the satellite signal during recording, or recording was cancelled and restarted during the programme. You may see this message when you’re playing back a recorded programme. After a few seconds your Sky±HD box continues playback from the point when the satellite signal returned or recording was started.
Jargon buster DVI Digital Video Interface. Provides high bandwidth digital connection between a video source and a TV. Audio is carried separately. A High Definition Multimedia Interface is like a High Definition scart cable, a high bandwidth digital connection for both video and audio. ensures the best video signal is sent from the source (HD signal) to the display (LCD, Plasma, DLP). It does this by sending uncompressed video and multi channel audio to the TV through one single cable.
Specifications The following specifications are for the Sky±HD boxes manufactured by Sky. Specifications may change without notice. DRX890W Specifications DRX895W Specifications Connectors Connectors Operating voltage: Power consumption: Weight: Dimensions: Operating temp. range: Storage temp. range: Hard disk capacity: MAINS INPUT: DISH INPUT 1: DISH INPUT 2: TELEPHONE LINE: RS-232: 230V AC; 50Hz 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz 4.1kg (packed) 346mm x 255mm x 73mm (inc.
Specifications continued The following specifications are for the Sky±HD boxes manufactured by Sky. Specifications may change without notice. DRX890 Specifications Operating voltage: Power consumption: Weight: Dimensions: Operating temp. range: Storage temp. range: Hard disk capacity: Connectors MAINS INPUT: DISH INPUT 1: DISH INPUT 2: TELEPHONE LINE: RS-232: AERIAL IN: RF OUT-1: RF OUT-2: DIGITAL AUDIO OUT: AUDIO OUT (L and R): COMPOSITE VIDEO OUT: USB 2.
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE mpegla.
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Sky Part Code: 15545
