Installation Guide

Cop
yright © 2017 Alarm.com | www.alarm.com | May 2017
2
Wi-Fi Doorbell Camera - HD and Slim Line Editions | Installation Guide
Mobile App
Download the latest Alarm.com Mobile App for iOS or
Android (version 4.4.1 or higher for video streaming).
Mounting
The mounting plate affixes to a flat surface (a power
drill may be required) and uses the existing doorbell
wiring. The equipment is only suitable for mounting at
heights ≤ 2 m.
P
RE-INSTALLATION CHECKLIST
Working Doorbell Check
A wired doorbell circuit is required to provide power to
the doorbell camera. First check that the existing wired
doorbell is working and that it is wired properly.
There is a power issue if the existing doorbell does not
ring the indoor chime when the button is pressed. This
issue must be addressed before beginning the doorbell
camera installation process.
Wired Doorbell Check
Check that the existing doorbell is wired by visually
inspecting the doorbell button for wires. If necessary,
the doorbell can be removed from the wall to check for
wiring. You can also inspect the chime inside the home
– a chime plugged into a power outlet might indicate
an incompatible wireless doorbell system is in place.
Doorbell Chime Type Check
Locate the chime inside the home and remove the
faceplate. Identify the chime as one of the following
types:
Mechanical Chime – If the chime has metal bars and a
striker pin, it is mechanical and will work without
additional hardware.
Digital Chime - If the chime has a speaker that plays a
tone when pressed, it is digital and will
require the
installation of the Digital Doorbell Adapter and the
enabling of the digital doorbell setting in the app to
function properly.
Tube Chime - If the chime has a series of tubular bells,
it is a tube chime and is incompatible with the doorbell
camera.
Intercom System – If the doorbell button fixture
includes a speaker, it is an intercom system and is
incompatible with the doorbell camera.
No Chime – If there is no chime in the system, the
customer will only receive alerts on their phone and a
resistor (10 Ohm 10 Watt) must be used in-line with
the doorbell camera.
Digital Doorbell Adapter
The Digital Doorbell Adapter is available for purchase
through the Alarm.com Dealer Website.
Wi-Fi Password Check
Make sure you have the password for the Wi-Fi
network in the home where you plan to install the
doorbell camera. Verify the Wi-Fi credentials before
you begin by connecting a smartphone or laptop to the
Wi-Fi network and attempting to access a website.
Internet & Wi-Fi Speed Check
A Wi-Fi Internet upload speed of at least 2 Mbps is
required at the location where the doorbell camera is
installed.
Follow these steps to check the connection speed:
1. Go to the location where the doorbell camera
will be installed
2. Close the door
3. Disable the cellular (LTE) Internet connection
on your device and connect to the home’s 2.4
GHz Wi-Fi network
4. Run a speed test (for example, SpeedOf.me or
speedtest.net) to determine the Internet speed
5. In the test results, note the Upload speed. The
Alarm.com Wi-Fi Doorbell Cameras require an
upload speed of at least 2 Mbps.