Software User Guide

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- 7 - Troubleshooting
1. The reader does not turn on
· Plug in the power adapter and try again
· If still does not turn on after battery is fully charged or while the device is plugged in，please
contact customer service/tech support.
2. There is no sound in earphones
· Please check to see if the volume has been set to appropriate levels.
· Please check that the earphones are plugged into the 3.5mm audio jack properly.
3. Excess noise/distortion
· Please check to see if the earphone plug is clean，dirt may cause noise or distortion.
· Check that the audio file has not been damaged. Play other music files to see if the issue is
widespread. If the file is corrupt, delete it from the device.
4. The key is not working.
· Please confirm whether the Key Lock is engaged，if it is, please short press [PLAY/PAUSE] key
to unlock.