User's Manual

- 31 -
2. The device is already bound by another user.
Please call the customer service hotline.
3.The QR code is missing or damaged and cannot be scanned.
Please call the customer service hotline.
Unable to connect
network
1. Enter the wrong wireless network password. Please enter the
correct wireless network password and try again.
2. The device exits the connecting state due to timeout. Please try
again according to the "Network connection" section.
3. The wireless network signal is weak. Please move to a location
where the signal is stronger and try again.
Unable to intervene when
a frozen gait occurs
1. The device is not used as required.
Please check if the product is properly worn.
2. The connection signal between AI center and nodes is weak.
Observe the status of the node indicator and check if it is under
normal operation status of green. If not, please re-network
according to the
“
Mode Configuration
”
section
Unable to transmiss data
1. The device is not bound to the APP.
Please try again according to the "Device Binding" section.
2. The wireless network signal is weak.
Please move to a place where the signal is stronger and try
again.
Unable to charge
1. Not charging properly
Check if the charging cable or charging base is properly
connected.
2. Battery or charging component failure
Please contact the manufacturer.
Others
Please stop using the device and contact GYENNO Serivce.
Chart 10 Troubleshooting
9 PRECAUTIONS
• It is suggested to proactively adjust wearing modes and try visual or auditory hints to find
the best way to wear and intervene at the beginning of adopting the equipment.
• Make sure that the device is fully charged before use. When the battery is low, stop using the
device and charge it as soon as possible.
• Please follow the instruction to use the device.
• Do not wash the straps by any washing machine, it can only be washed by hand.
• Do not remove the QR code on the product.