User's Manual

Warranty
Sleep Number
®
Mattress Limited Warranty
Select Comfort Corporation (“Sleep Number”) warrants this mattress and/or mattress
base against defects in material or workmanship to the original purchaser for a period of
twenty-five (25) years from the date of original purchase or invoice, whichever is later.
WHAT WE WILL DO: At our option, Sleep Number will repair or replace the warranted
product or part provided that it is returned to us as provided herein. During the first two (2)
warranty years, any covered repairs or replacement parts will be at no cost to you.
Sleep Number reserves the right to substitute products or parts of comparable quality
and value or, where permissible by law, to use or deliver refurbished products or parts in
the repair or replacement of any product or part that does not come into contact with the
sleep surface (e.g., the Firmness Control
™
system or the air chambers) under this limited
warranty.
HOW WARRANTY COVERAGE IS CALCULATED: During the following warranty years,
your repair or replacement cost will be calculated by adjusting our then-current prices for
the product or part (or a comparable product or part if the original product or part is no
longer in production) as follows:
Warranty Year Original Purchaser’s Percent of Product/Part Cost
0-2 No Cost
3-20
20% plus 4% for each completed year from original purchase or invoice date, whichever is later
21-25 96%
WHO THIS WARRANTY PROVIDES COVERAGE TO: Your warranty is non-transferrable
and sale, transfer or disposal of the warranted product or part will void this warranty. For
the purposes of this warranty, an “original purchaser” is an individual who purchases the
product directly from Sleep Number or an authorized reseller for personal, consumer
use and not with the intent to resell the product or use for commercial purposes. This
warranty does not apply to products purchased either with the intent to resell or through
unauthorized resellers including, without limitation, third party websites such as Craigslist,
eBay, or Amazon. If you are not the original purchaser, you take the product “as is” and
with any and all faults.
CLAIMS THIS WARRANTY DOES NOT COVER: Your warranty excludes claims for
conditions arising from normal wear and tear including but not limited to mattress cover
compression, foam compression, discoloration of parts or normal body indentations.
This warranty does not provide coverage for claims related to comfort preference (e.g.,
“The bed feels too hard/soft.”). The warranty does not provide coverage and will become
void if claims are a result of damage caused by tampering with or modifications to any
component including the opening of the Firmness Control
™
system or remote control.
Damage caused from laundering or dry-cleaning the product or any part as well as
damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts,
tears or spills or factors other than a product defect are also excluded under and will
void this warranty. Lastly, this warranty does not provide coverage and will become void if
damage is caused by acts of nature or relating to forces outside Select Comfort’s control
including but not limited to fire, flood or lightning damage or from damage caused by
power surges. This warranty does not apply to beds sold as floor models or “demos.”
Changes in barometric pressure can impact the feel of your Sleep Number
®
mattress
and may require you to occasionally adjust your Firmness Control
™
system to return to
your preferred Sleep Number
®
setting. This is normal, is a function of the environment,
and does not reflect any defect in your Sleep Number
®
mattress or Firmness Control
™
system. Consequently, this warranty will not cover claims caused by changes in barometric
pressure.
COSTS THIS WARRANTY DOES NOT COVER: In connection with your warranty claim,
you are responsible for returning the warranted product or part to us. If your claim occurs
during the first two warranty years, we will incur both the cost of shipping the warranted
product or part back to us as well as the cost of our shipment of any repaired or replaced
product or part back to you. If your claim occurs after the first two warranty years, shipping
of products or parts related to your warranty claim will be at your expense in both
directions. In either case, you remain responsible for bringing your authorized return to
your nearest UPS facility or drop-off location. This warranty does not provide coverage for
or the cost associated with the transportation, inspection, removal or installation of any
product or parts except as provided above. The responsibility for the installation of any
product or part replaced under this warranty and any related installation costs are yours
regardless of whether there is any cost to you for the repaired or replaced product or part.
WHAT YOU MUST DO TO KEEP THE WARRANTY IN EFFECT:
KEEP YOUR ORIGINAL RECEIPT. You may be required to provide your original receipt
at the time of any warranty claim.
USE AN APPROPRIATE FOUNDATION. Your Sleep Number
®
mattress is designed to
work on a firm, solid, non-spring foundation or adjustable bed base that is sufficiently
strong and stable so as being capable of supporting the weight of the mattress and its
occupants. Failure to use an appropriate foundation will void your warranty.
DO NOT REMOVE THE LAW LABEL. Do not remove the law label attached to your
Sleep Number
®
mattress. This label identifies your mattress as being a genuine
Sleep Number
®
mattress and may be required to establish warranty coverage.
KEEP THE MATTRESS AND/OR BASE IN A SANITARY CONDITION. This warranty
shall not apply to any product or part found to be in an unreasonably unsanitary
condition. A product is in an unreasonably unsanitary condition if it is so pervasively
soiled that an inspection is unable to be conducted due to the presence of body fluids,
blood borne pathogens, insects or other substances that otherwise suggest that the
product has been subjected to misuse or abuse beyond ordinary wear and tear.
WHAT IS THE WARRANTY ON REPAIRED OR REPLACED PRODUCTS OR PARTS? No
new warranty is provided with any mattress or any component part that is repaired or
replaced under this warranty. The warranty for any replacement mattress or component
part runs from the date of your original purchase or invoice date, whichever is later. Any
mattress or component part that is replaced under this warranty will be required to be
returned to Sleep Number at the time of replacement.
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