Operation Manual

Slingbox PRO • Page 12
Sling Media warranty and
return policy
The following Sling Media Return Policies and Procedures apply only to Sling Media
hardware products.
1. Returns within first 30 days of purchase
2. Dead on Arrival (DOA) returns
3. Warranty returns
4. Out of Warranty (OOW) returns
1. Returns within first 30 days of purchase
(a) Returns for products purchased at Sling Media’s online store
If you purchased your product directly from Sling Media’s online store, you may return
it at your expense within 30 days from shipment as long as it is in good condition. We
will refund the purchase price of your product (including tax). Your original shipping and
handling costs will not be refunded.
You should contact our Customer Support Center at 1-877-GO-SLING to obtain a
Return Material Authorization (RMA) number. Our agents will help you through the
process so that you can return your product. Products must be shipped to Sling
Media’s designated Returns Center using a trackable shipping method, and packaged
appropriately for safe shipment. You are responsible for one-way shipping charges.
Sling Media is not responsible for customer products received without an RMA number
and may reject such products.
Upon receipt at the designated Sling Media Returns Center, Sling Media will refund the
purchase price of your product (including tax).
(b) Returns for products purchased at a retail store
If you purchased your product through a retail location, you may be eligible for a full
credit within the retailer’s return policy. You should contact the retail location where you
purchased the product, as their return policies may vary. Sling Media cannot accept
product returns for products purchased through a retail location.
2. Dead on Arrival (“DOA”) returns
(a) DOA returns for products purchased at Sling Media’s online store
If you purchased your product directly from Sling Media’s online store, and the product
is DOA, you may return it at Sling Media’s expense within 30 days from shipment. Sling
Media will either refund the purchase price of your product (including tax and original
shipping and handling costs) or replace your product.
You should contact our Customer Support Center at 1-877-GO-SLING to obtain a
Return Material Authorization (RMA) number. Our agents will help you through the
process so that you can return your product. Products must be shipped to Sling
Media’s designated Returns Center using a trackable shipping method, and packaged
appropriately for safe shipment.