User and installation manual

12 Contact
SMA Solar Technology AG
Installation Manual SBSxx-US-10-IA-xx-12 77
12 Contact
If you have technical problems with our products, please contact the SMAServiceLine. The
following data is required in order to provide you with the necessary assistance:
• Battery inverter:
– Device type
– Serial number
– Firmware version
– Event message
– Mounting location and mounting height
– Optional equipment, e.g. communication products
– Use the name of the system in SunnyPortal (if available)
– Access data for SunnyPortal (if available)
– Special country-specific settings (if available)
• Batteries:
– Type
– Firmware version
– Type of automatic transfer switch (if available)
United States SMA Solar Technology
America LLC
Rocklin, CA
Toll free for USA and US Territories
+1877-MY-SMATech (+1877-697-6283)
International: +1916625-0870
Canada SMA Solar Technology
Canada Inc.
Mississauga
Toll free for Canada / Sans frais pour le Canada :
+1877-MY-SMATech (+1877-697-6283)
México SMA Solar Technology
de México
Mexico City
Internacional: [phone]
ENGLISH