Warranty
Force majeure, examples include, but not limited to: over voltage, lighting strikes, floods, fires, earthquakes, storm
damage, and pest damage
The items below are expressly not covered by this SMA Limited Factory Warranty:
All items not originally sold by SMA including, but not limited to, installed cables, controllers, (rechargeable) batteries,
Current Transformers (CT), Voltage Transformers (VT), and communications devices.
Consumables and parts subject to regular wear and tear (including, but not limited to, varistors, surge arresters, string
fuses, ESS handles, filters, (rechargeable) batteries, or overvoltage protection devices)
Cosmetic or finish defects which do not directly influence energy production, or degrade form, fit, function
Impact of Warranty Coverage on the (Remaining) Warranty Period
If the entire device is replaced under this SMA Limited Factory Warranty, the remainder of the warranty period will be
transferred to the replacement device. If device components are replaced under this SMA Limited Factory Warranty, the
components used will be covered by the same remainder of the warranty period as the repaired device.
Procedure to Exercise Rights under this SMA Limited Factory Warranty
The warranty claimant must promptly notify SMA of a device fault or defect as soon as an indication of such a fault or
defect occurs. To determine if the device is covered by the SMA Limited Factory Warranty, the warranty claimant must
submit a copy of the commissioning report which must include the serial number of the defective device. SMA reserves the
right to request a copy of other documents including, but not limited to, the purchasing invoice. SMA only accepts
documents in the following languages: Arabic, Czech, Dutch, English, French, German, Greek, Hindi, Italian, Japanese,
Mandarin, South Korean, Spanish, and Thai. A certified translation in one of the mentioned languages will also be
accepted. The type label on the device must be completely legible. If the aforementioned requirements are not fully met,
SMA will refuse to perform warranty services in accordance with this SMA Limited Factory Warranty.
Warranty service is available by accessing SMA’s Online Support at www.SMA-Solar.com under the heading SERVICE &
SUPPORT. The warranty claimant or their electrically qualified representative must report a failure to their local SMA
Service Center using the following procedure as described below.
Proper fault diagnosis may require a qualified service technician to be at the SMA device location and equipped with
a quality digital AC/DC voltmeter and required tools as specified in SMA device manual.
The on-site qualified service technician may be asked to take voltage measurements and provide error codes from the
inverter.
Additional information may be required, including, but not limited to:
o model type number
o installation site name
o original date of commissioning
o PV array configuration
o Battery manufacturer and battery type
o description of any modifications that have been performed on the inverter
Safely remove any interface option modules from the inverter to be returned, and retain them for reinstallation on the
replacement device.
SMA will provide instructions for proper return or disposal of the defective device.
If no failure is found when the device is tested by the SMA Service Repair Department, the warranty claimant may be
charged an inspection fee and transportation costs.
The services to be rendered by SMA in accordance with this SMA Limited Factory Warranty are free of charge for the
warranty claimant only if the course of action is agreed with and confirmed in writing by SMA in advance. Written
documents and electronic messages, including, but not limited to, fax or e-mail, satisfy the requirement that confirmation be
given in writing. All costs incurred by the warranty claimant to exercise its rights under this SMA Limited Factory Warranty
shall be borne by the warranty claimant.
COM
-RES-GBED
-EN-40
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