User's Guide

CHAPTER 5
TROUBLESHOOTING
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Symptom Troubleshooting steps
The power light is lit, but the screen
is blank.
l Make sure nothing is blocking the proximity sensors so that they can detect
people in the room and either turn on the display or place the display in Ready
mode.
l Press the Power button on the convenience panel or the remote control.
l Determine if the problem is with the video.
See The screen is blank or there’s a problem with the image on the screen
below.
l Restart the display.
The display is turning on when it shouldn’t
Symptom Troubleshooting steps
The display turns on (or enters
Ready mode) when it shouldn’t.
l Check for and, if possible, move the display away from the following:
o
Direct sunlight
o
Bright lights
o
Forced air ducts
o
Plasma displays
o
Infrared audio systems and other infrared sources
o
Polished floors, glass walls, or other reflective surfaces
l Be aware that the proximity sensors’ range is 16'(5m).
The screen is blank or there’s a problem with the
image on the screen
Symptom Troubleshooting steps
The screen is blank. l Make sure any connected computers are on and not in Standby mode.
l Make sure the screen is working by tapping the Home button below the
screen or pressing the Home button
on the remote control to open the
Home screen.
l Restart the display and any connected computers.
l Replace the video cables connecting any computers to the display to determine
if the issue is with the cables.
A computer is connected to the
display, but only a connection
message appears on the screen.
l Make sure the computer is connected to the currently selected input.
l If the currently selected input is a computer, make sure the computer is awake.