User's Guide
Table Of Contents
- Important information
- Chapter 1: Welcome
- About this guide
- About the display
- Touch
- Writing, drawing and erasing
- Support for additional pens and tools
- iQ experience
- Display
- Audio
- Network connectivity
- Room computers and guest laptops
- Accessory slot
- Convenience panel
- Remote control and IR sensor
- Proximity sensor
- Ambient light sensor
- Temperature and humidity sensors
- Mounting hardware
- Accessory mounting points
- Identifying your specific model
- Accessories
- More information
- Chapter 2: Using basic features
- Chapter 3: Using the iQ apps
- Chapter 4: Connecting computers and other devices
- Chapter 5: Troubleshooting
- The display isn’t turning on
- The display is turning on when it shouldn’t
- The screen is blank or there’s a problem with the image on the screen
- There’s no sound or there’s a problem with the sound
- Touch isn’t working as expected
- The pens and erasers aren’t working as expected
- iQ apps aren’t working as expected
- SMART software on connected computers isn’t working as expected
- The SMART OPS PC module isn’t working as expected
- Contacting your reseller for additional support
CHAPTER 5
TROUBLESHOOTING
42 smarttech.com/kb/171415
Your reseller might ask you for the serial number for
the display. The serial number is on a label located
on the left side of the display (pictured).
TIPS
l Scan the QR code on the label to view the SMARTBoard 6000S or 6000S Pro series
interactive display support pages on the SMART website.
l You can also find the serial number in the iQ settings. Refer to the SMARTBoard 6000S and
6000S Pro series interactive displays installation and maintenance guide
(
smarttech.com/kb/171414) for more information.