Operator's Manual

Copywrite 2019, Smart Forced Air, Inc. Page 5 of 6
Warranty
Smart Forced Air, Inc. (SFA) provides a two-year limited warranty against defects in materials and labor
in the manufacturing process. The warranty period begins thirty days after we ship the product to the
customer. We are aware of your shipping date and grant extra days to our warranty to allow for a
reasonable worst-case shipping times and delays in getting the system installed and operational.
Our modules are not expected to be repaired in the field and therefore any hardware issues will involve
the fast, no-charge replacement of a warranty covered module. Free shipping is FOB Montana, via
ground shipping to the customer for warranty replacements. A free-shipping return shipping label for
the return of the failed unit is also included. Out of warranty shipping is charged a nominal freight fee
both directions, but we will send you a pre-paid return shipping tag to simplify the customer experience
and expense (because we get discounts for commercial freight).
Firmware updates are going to be provided at no charge to present customers during the warranty
period. Out-of-warranty hardware replacements will be made at a discounted price contingent on the
return of the failed unit. Out-of-warranty firmware updates might be provided at a reasonable fee if
new added features are included.
Any warranty-replacement unit will have a 90-day warranty extension granted beyond the remaining
warranty period for that module. The customer will be given directions for how to claim her warranty
replacement module by going to www.smartforcedair.com/smartservice. A brief interactive
troubleshooting guide will determine if the unit has indeed suffered a hardware failure. Otherwise,
suggestions for easy repairs will be given to avoid any un-necessary delays waiting for a replacement
unit. For more Customer Service information refer to the Operators Manual.
Smart Forced Air, Inc. is not responsible for defects caused by shipping damage. In that event, the
customer must make a claim with the shipping company. We also do not warrant our products against
any kind of damage (such as abuse, water, or fire) caused outside the normal expected use of our
products. This warranty gives the customer specific legal rights. Some states offer their citizens special
warranty protections that may give you special rights over and above those we offer to all customers.