Users Manual

52 iGlucose®
Troubleshooting
Possible reason Solution(s)
No battery.
Battery not charged.
Battery connection error.
Open the battery cover and check that
the battery is inserted correctly. If so,
remove the batteries, wait for 5 minutes
and reinsert the battery as described in
the Changing the Battery section.
Recharge battery.
Replace battery.
Device is damaged.
Sound Volume is set to
“silent”.
Battery is insucient to
show charging light.
Follow instructions for setting
sound volume.
Wait several minutes and a blue light
should appear above the screen.
Strip inserted incorrectly.
Damaged strip.
Incorrect brand of strip.
Damaged strip sample port.
Insert the strip in the correct way.
Use a dierent strip.
Use correct brand of strip.
Repair or replace device.
Battery is dead.
Strip inserted incorrectly.
Incorrect brand of strip.
Device is damaged.
Charge the battery.
Insert the test strip in the correct way.
Use correct brand of strip.
Problem
Cannot turn on device
Part of the display is not
working
Meter does not produce
sounds
No response when
charging meter
Cannot insert strips
No response when strip
is inserted into the device
No response when blood
sample is applied to the
strip
Blood sample is not
sucient.
Strip has been used
or is damaged.
Device is damaged.
Repeat the test with a new test strip
and with a sucient blood sample.
Repeat the test with a new strip.
Check the device with a Control
Solution test.
Weak signal or network error. Retry later or in dierent location.
All unsent data will be sent together
with data for next test.
Cannot send data
Network error. Set manually from device Settings
menu: Date and time. See section
on Date and Time Settings.
Cannot synchronize time
Contact customer support.
Software error.Cannot turn o device by
pressing middle button
Press and hold “ ” button,
select “Shutdown”.
If problems remain, please contact the iGlucose® Customer Support Center at
1-844-445-8267, or email us at [e-mail].