User's Manual
Table Of Contents
- Cover
- Important information
- Contents
- Chapter 1: Welcome
- Chapter 2: Installing the display
- Chapter 3: Connecting power and devices
- Chapter 4: Configuring the display
- Chapter 5: Configuring connected computers
- Chapter 6: Maintaining the display
- Chapter 7: Troubleshooting
- Troubleshooting the display
- Troubleshooting the display’s software
- Referring to the SMART knowledge base for additional troubleshooting information
- Contacting your reseller for additional support
- Appendix A: Using settings
- Appendix B: Remotely managing the display
- Appendix C: Hardware environmental compliance
Chapter 7
47 smarttech.com/kb/171164
Chapter 7: Troubleshooting
Troubleshooting the display 47
Resolving issues with power 48
Resolving issues with video 48
Resolving issues with audio 49
Resolving issues with touch and digital ink 49
Troubleshooting the display’s software 50
Resolving general issues 50
Resolving issues with Activities 51
Resolving issues with Workspaces 51
Resolving issues with SMARTNotebook Player 51
Resolving issues with Browser 52
Resolving issues with Input 52
Resolving issues with Screen Share 53
Resolving issues with Android mobile devices 53
Resolving issues with Apple devices 55
Resolving issues with Chrome browser and Chromebook 57
Resolving issues with Windows computers 58
Advanced troubleshooting for Screen Share 59
Referring to the SMART knowledge base for additional troubleshooting information 60
Contacting your reseller for additional support 61
Locating the display serial number 61
Locating the iQ appliance serial number 61
This chapter explains how to troubleshoot issues with the display and its software.
Troubleshooting the display
The following information helps you resolve a variety of common issues with the display, including
issues with:
l Power
l Video