User's Manual

CHAPTER 7
TROUBLESHOOTING
49 smarttech.com/kb/171164
Resolving issues with audio
Issue Solutions
You’re experiencing the following
or similar issues with audio:
l No sound is coming from the
speakers.
l Sound is coming from the
speakers, but the volume is
low.
l The sound is distorted or
muffled.
l Make sure the display and the connected computer aren’t muted.
See Convenience panel on page6.
l Make sure the display’s sound settings are correct.
See Appendix A: Using settings on page63.
l Be aware that the stereo 3.5 mm in connector only works with the VGA input.
See Connecting cables for room computers, guestlaptops and other input
sources on page21.
l If you’re using the integrated speakers, set the volume for the computer and any
running applications to 80%, and then adjust the display’s volume.
OR
If you’re using external speakers, set the volume for the computer, any running
applications and the display to 80%, and then adjust the speakers’ volume.
See Convenience panel on page6.
l If you’re using external speakers, use different cables to verify if the issue is with
the cables.
You’re experiencing other issues
with audio or the solutions above
don’t resolve the issue.
l See Referring to the SMART knowledge base for additional troubleshooting
information on page60.
Resolving issues with touch and digital ink
Issue Solutions
You’re experiencing the following
or similar issues with touch and
digital ink:
l The display doesn’t respond
to touch.
l Digital ink doesn’t appear
when users write on the
screen.
l Unwanted digital ink is
appearing on the screen.
l When users touch or write on
the screen, the pointer or
digital ink appears in the
wrong place.
l Be aware that users can’t touch or write or draw over content shared with the
Screen Share app.
l Clean the display.
See Cleaning the display on page41.
l Make sure SMART Product Drivers and SMARTInk are installed and running on
the computer.
See Installing SMART software on connected computers on page39
l Install the latest firmware.
See Chapter 6: Maintaining the display on page41.
l Make sure the computer is connected to the display with only a single cable.
l Make sure the cables connecting the display to the computer are securely
fastened.
l Restart the computer.
l Restart the display.
See Turning the display off and back on on page43.
You’re experiencing other issues
with touch and digital ink or the
solutions above don’t resolve the
issue.
l See Referring to the SMART knowledge base for additional troubleshooting
information on page60.