User's Manual
Table Of Contents
- Cover
- Important information
- Contents
- Chapter 1: Welcome
- Chapter 2: Installing the display
- Chapter 3: Connecting power and devices
- Chapter 4: Configuring the display
- Chapter 5: Configuring connected computers
- Chapter 6: Maintaining the display
- Chapter 7: Troubleshooting
- Troubleshooting the display
- Troubleshooting the display’s software
- Referring to the SMART knowledge base for additional troubleshooting information
- Contacting your reseller for additional support
- Appendix A: Using settings
- Appendix B: Remotely managing the display
- Appendix C: Hardware environmental compliance
CHAPTER 7
TROUBLESHOOTING
51 smarttech.com/kb/171164
Resolving issues with Activities
Issue Solutions
There is an issue with Activities. l Make sure the display is connected to a network.
See Connecting to a network on page30.
l If Activities can’t visit secure (https) websites, make sure the display’s date and
time are correct.
See Date & time on page68.
l Make sure the network firewall isn’t blocking services required for Activities.
See Configuring the network for the display on page30.
l Contact your system administrator.
Resolving issues with Workspaces
Issue Solutions
Workspaces is unable to display
any content.
l Make sure the display is connected to a network.
See Connecting to a network on page30.
l If Workspaces can’t visit secure (https) websites, make sure the display’s date
and time are correct.
See Date & time on page68.
l Make sure the network firewall isn’t blocking services required for Workspaces.
See Configuring the network for the display on page30.
l Contact your system administrator.
Resolving issues with SMARTNotebook Player
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
Make sure the display and computer are set to the correct date and time.
See Date & time on page68 and your computer’s documentation.
I’m unable to download
SMARTNotebook Player.
l If you’re using an iPhone, download the app from the Apple AppStore.
l Notebook Player is currently unavailable for Android devices and iPad devices.
I’m unable to sign in to Notebook
Player.
Use your Google or Microsoft account to sign in.
There are no SMARTNotebook
files in the mobile app.
You need to share a SMARTNotebook file with the display.
See the SMARTBoard 7000 series interactive displays user’s guide
(smarttech.com/kb/171163) and your computer’s documentation.
The mobile device or Notebook
Player is no longer connected to the
display.
The display or the mobile device is unable to connect to the Internet. Check the
settings for display and the mobile device and try connecting again.