User's Manual

CHAPTER 7
TROUBLESHOOTING
52 smarttech.com/kb/171164
Resolving issues with Browser
Issue Solutions
There is an issue with Browser. l Make sure the display is connected to a network.
See Connecting to a network on page30.
l If Browser can’t visit secure (https) websites, ensure the display’s date and time
are correct.
See Date & time on page68.
l Contact your system administrator.
Resolving issues with Input
Issue Solutions
There is an issue with the image. l See Resolving issues with video on page48 for more information.
l Connect the computer to the display’s connectors. See <XREF>.
l If you’re using two connected video cables, use one longer cable or move the
computer so it’s within a single cable length of the iQ appliance.
l The computer’s video resolution settings and refresh rates aren’t supported by
the display. The display supports the following resolutions and refresh rates:
o
1920 × 1080 at 6 0 Hz
o
1280 × 720 at 60 Hz
There is an issue with touch. l Make sure the USB cable is securely fastened to both your computer and the
display.
l Use a USB 2.0 cable and make sure it’s connected to the correct USB
receptacle.
See Connecting cables for room computers, guestlaptops and other input
sources on page21.
l If touch interactivity is slow, close some open applications on the computer.
l Make sure the latest version of SMART Product Drivers is installed on your
computer.
See smarttech.com/downloads.
l Remove any USB cable extenders. For best results, use a 16' (5 m) or shorter
USB cable.
There is an issue with audio. l See Resolving issues with audio on page49.
l Turn off the mute setting on your computer.
l Turn up the volume on your computer.
l Turn up the volume on the display.
See Convenience panel on page6.