User's Manual

CHAPTER 7
TROUBLESHOOTING
53 smarttech.com/kb/171164
Resolving issues with Screen Share
TIP
Restart the Screen Share app and its discovery services:
1. On the display, open the launcher.
The launcher appears.
2.
Tap Settings
.
3. Scroll to Applications > Screen Share.
4. Tap Reset.
Resolving issues with Android™ mobile devices
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
l Make sure your mobile device is on the same network as the display.
l Not all Android devices can initiate Screen Share from the notification drawer.
Download the Google Home app from Google Play™ to use Screen Share.
l If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
l Make sure the display and mobile device are set to the correct date and time.
See Date & time on page68 and your mobile device’s documentation.
l On your mobile device, turn Airplane mode on and then off again.
l Restart your Android mobile device.
NOTE
Restarting your mobile device can clear network address information that
your mobile device had cached. Restarting the mobile device can also
reinitialize audio and video encoders that might have stopped working
properly.
l Restart your display.
See Turning the display off and back on on page43.
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l Ensure you have the latest operating software on your Android mobile device.
Make sure no system updates are pending for your Android mobile device. See
the mobile device’s user guide for more information.